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Approaches to Behavior:
Changing the Dynamic Between Patients & Professionals in Diabetes Care & Education
Book and Study Guide by
Janis Roszler, MS, RD, LD/N, CDE, FAND
And Wendy Satin Rapaport, PsyD, LCSW
Edited by Wolf J. Rinke, PhD, CSP, RDN

12 CPEUs

Course Expires: 5/31/2024

Book, 165 pgs, and Study Guide with 1 Reporting Form, 26 pgs.
Enables you to nurture the interaction with patients to achieve individual treatment goals. You will learn to:

  • use effective methods to enhance communication
  • negotiate emotions and behaviors
  • facilitate communication in groups, with families, and with coworkers
  • recognize the role the environment plays in communication

For more information and customer comments, click here.

Approved/Accepted byCDR, NCBDE

For RDs/RDNs & DTRs/NDTRs for the Professional Development Portfolio

SUGGESTED Performance Indicators (PIs):
1.1.3, 1.3.7, 2.1.2, 2.1.5, 2.2.2, 2,3.3, 4.1.1, 8.1.2, 9.1.1, 9.1.2, 9.1.3, 9.2.1, 9.4.1, 9.4.2, 9.4.3, 9.4.4, 9.4.5, 9.4.6, 9.6.1, 9.6.4, 9.6.5, 9.6.6, 9.6.7, 10.2.6, 10.2.7

DON'T SEE your Performance Indicators Listed here?
There are many Performance Indicators (PIs) that are applicable we can't list them all & Per CDR you may use ANY PI as long as it relates to your Learning Plan.
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click here.

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To order an ADDITIONAL Reporting Form click below:

C290F 12 CPEUs

Approaches to Behavior:
Changing the Dynamic Between Patients & Professionals in Diabetes Care & Education
Book and Study Guide by
Janis Roszler, MS, RD, LD/N, CDE, FAND
And Wendy Satin Rapaport, PsyD, LCSW
Edited by Wolf J. Rinke, PhD, CSP, RDN

©2017 Wolf Rinke Associates. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, without the prior written permission of the Publisher.


Kathy Mantooth: "Book one of best CEU ever. Able to use tools provided frequently for not only career but home/family. Study guide best ever. Used test questions as learning tool. 
This should have been one of the frist CEU's in my career instead of near the last."

Kirah Fasano: "I really liked the Approaches to Behavior book. Very informative and an easy read."

Leah Papazian: "I loved all of the practical examples provided in this course. I also enjoyed the overall flow of the book and the information provided."


Welcome to the pre-approved, accredited CPE program for Approaches to Behavior. The program consists of a book of the same title by Janis Roszler, MS, RD, LD/N, CDE, FAND and Wendy Satin Rapaport, PsyD, LCSW and this study guide. This CPE program provides you with tools you can use to help deal with emotions (yours and your patients’) that may arise during counseling sessions. It is also designed to help you earn 12 Level 2, Continuing Professional Education Units (CPEUs).
To get the most out of this CPE program, it is suggested that you adhere to the following four steps:

  1. Review the objectives in this study guide.
  2. Read and study the book.
  3. Assess what you have learned by answering the self-assessment questions in this study guide.
  4. Compare your answers to the answer key, which you will find at the end of the study guide. If you scored at least 80% (40 questions) correct, you have completed the program and are ready to transfer your answers to the CONTINUING PROFESSIONAL EDUCATION REPORTING FORM in front of this study guide. If you scored less than 80% correct, re-read the appropriate sections of the book and until you score at least 80% (40 questions) correct.
After you have successfully completed the program, complete the CPE REPORTING FORM and:
Submit on-line at www.easyCPEcredits.com,
Or fax to: (410) 531-9282,
Or mail to: Wolf Rinke Associates, 721 Valley Forge Road #486, Valley Forge, PA 19481

We will email your Certificate of Completion.

When you submit your CPE Reporting Form to us via www.easyCPEcredits.com, fax, or mail be sure to write your correct email address in the space provided on the CPE Reporting Form. If writing by hand, be sure to print your email address clearly.

To ensure that our emails are delivered to your inbox (instead of your junk/spam folders), please add cpesupport@wolfrinke.com to your Address Book or Safe List of allowed email senders. Also, be sure to allow attachments from this email address.


Upon completion of this CPE program you will be better able to:

  • Manage negative messages by utilizing the Stop, Drop and Roll technique;
  • Integrate the LEAP approach into discussions with patients, their families, and colleagues who are upset;
  • Improve patients’ perspectives by providing positive reframes into clinical conversations;
  • Respond more effectively to loved ones who complain;
  • Identify when and why patients “push your buttons,” and what you can do about it;
  • Address your patients’ fears in a meaningful way;
  • Handle negative comments more comfortably;
  • Help patients identify areas of strength and growth they can build on;
  • Assess patients’ emotional needs by asking how they relate to their health challenges;
  • Interact more effectively with family members during counseling sessions;
  • Explore the topic of diabetes-related sexual complications with patients;
  • Assess when it may be appropriate to self-disclose;
  • Encourage collaboration between family members to help achieve health goals;
  • Communicate more effectively with patients, co-workers and others;
  • Engage with adolescent patients in a more meaningful way;
  • Conduct group sessions in a way that encourages greater personal learning, and enhanced support and
  • Manage a variety of challenging participant behaviors in group settings;
  • Help patients identify exceptions in their lives, so they see themselves in a more successful way.


Chapter 1: Who's to Blame?--Everyone plays a role in communication
Chapter 2: Set the Stage--The environment matters
Chapter 3: Connecting With Your Patients--Ways to build communication pathways
Chapter 4: For Your Toolbox, Part 1--Approaches to use with patients
Chapter 5: For Your Toolbox, Part II--More approaches to use with patients
Chapter 6: Emotions: Yours, Mine, and Ours--How you and your patients may feel
Chapter 7: It Takes a Village--Group communication
Chapter 8: Singing Kumbaya--Workplace communication
Chapter 9: All in the Family--Communication with patients and their families
Chapter 10: Heading Home--Ways to emotionally transition from work to home
References and Resources


Janis Roszler, LMFT, RD, LD/N, CDE, FAND, is the 2008-2009 AADE Diabetes Educator of the Year. She is a registered dietitian, certified diabetes educator, licensed marriage and family therapist, and award-winning medical media producer. She is the co-author and author of four books. Approaches to Behavior (ADA, 2014) which is currently used as a textbook in several U.S. medical schools. Sex and Diabetes – For Him and For Her (ADA, 2007) which was nominated for the 2009 Consumer Book of the Year by the Society for Sex Therapy and Research. Diabetes on Your OWN Terms (Marlowe & Co, 2007) was translated into Spanish and Hebrew and is used in diabetes clinics throughout the State of Israel. The Secrets of Living and Loving with Diabetes (Surrey Books, 2004) was also translated into Spanish and is available in several countries. Janis’ diabetes columns have appeared in numerous publications throughout the United States, Dubai and Beijing. Janis writes a relationship blog that can be found at https://www.yourtango.com/experts/janis-roszler. Her website is www.dearjanis.com and you can follow Janis on twitter: @dearjanis.

Wendy Satin Rapaport, PsyD, LCSW, is a clinical psychologist on the faculty at the University of Maine and the University of Miami Medical School, Diabetes Research Institute. Her books include Approaches to Behavior (ADA, 2014), When Diabetes Hits Home, and On the Couch with the “Good Enough” Poet. She has specialized in individual, marital and group therapy for patients with diabetes and their families for 35 years. She published more than 30 articles and several book chapters and has lectured around the country on these topics to both lay and professional audiences. Her doctoral dissertation was on “Humor as a Coping Mechanism in Diabetes.” She continues to introduce patients and professionals to the use of laughter as a relaxation technique and one way to facilitate difficult conversations in diabetes. She also formed the PEP Squad - Parents Empowering Parents,” so “seasoned” families with diabetes could mentor newly diagnosed families as they reinforce and expand their own skills.


Wolf J. Rinke, PhD, RDN, CSP is the president and founder of Wolf Rinke Associates, a company that has provided high quality CPE programs to nutrition professionals since 1990.
He earned a BS at Drexel University, a MS at Iowa State University, a PhD in Continuing and Vocational Education (Adult Ed) at the University of Wisconsin, and interned at Walter Reed Army Medical Center. He participated in a test item writer workshop sponsored by the Commission on Dietetic Registration (CDR).
Wolf is a past Adjunct Associate Professor, Graduate School of Management & Technology, University of Maryland, and a former Adjunct Faculty Member, School of Continuing Studies, The Johns Hopkins University.
He is the past president of the DC Dietetic Association and has been honored by the Academy with the Award for Excellence in the practice of Management; the Outstanding Dietitian of the Year Award; the Outstanding Service Award; and has delivered the Lenna Frances Cooper Lecture.
At the Academy he has served in numerous leadership roles including Chair, Scholarship Committee, DBC; Chair, Communication Committee, CDR; Chair, Area Coordinating Committee, COE; Chair, COE, and member of Resource for Education Programs Committee; Honors Committee; CDR, Licensure Panel and Ethical Practices Task Force; CDR; House of Delegates and Board of Directors.
He is the author of more than 500 articles, numerous CPE home-study programs, several popular books, and the free monthly eNewsletter “Read and Grow Rich” written specifically for savvy Nutrition Professionals like YOU! Subscribe now at www.easyCPEcredits.com--you’ll be glad you did!


Special thanks to the following individuals for their careful review of this CPE program.

Barbara B. Klick, MPH, RD
Bariatric Program Manager
Digestive Health Institute
University Hospitals
Cleveland, OH

Margaret Schuster, MS, RD, CDE
Clinical Dietitian
Whidbey General Hospital
Coupeville, WA

Maureen Seel, RDN/LDN, CDE
Division of Endocrinology, Diabetes, & Metabolism
Johns Hopkins Medicine, School of Medicine
Baltimore, MD


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