LEARNING OBJECTIVES

Upon completion of this CPE activity you will be better able to:

• Manage negative messages by utilizing the Stop, Drop and Roll technique;
  
• Integrate the LEAP approach into discussions with patients, their families, and colleagues who are upset;
  
• Improve patients’ perspectives by providing positive reframes into clinical conversations;
  
• Respond more effectively to loved ones who complain;
  
• Identify when and why patients “push your buttons,” and what you can do about it;
  
• Address your patients’ fears in a meaningful way;
  
• Handle negative comments more comfortably;
  
• Help patients identify areas of strength and growth they can build on;
  
• Assess patients’ emotional needs by asking how they relate to their health challenges;
  
• Interact more effectively with family members during counseling sessions;
  
• Explore the topic of diabetes-related sexual complications with patients;
  
• Assess when it may be appropriate to self-disclose;
  
• Encourage collaboration between family members to help achieve health goals;
  
• Communicate more effectively with patients, co-workers and others;
  
• Engage with adolescent patients in a more meaningful way;
  
• Conduct group sessions in a way that encourages greater personal learning, and enhanced support and
  
• Manage a variety of challenging participant behaviors in group settings;
  
• Help patients identify exceptions in their lives, so they see themselves in a more successful way.