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Approaches to Behavior:
Changing the Dynamic Between Patients & Professionals in Diabetes Care & Education

12 CPEUs

Enables you to nurture the interaction with patients to achieve individual treatment goals. You will learn to:

  • use effective methods to enhance communication
  • negotiate emotions and behaviors
  • facilitate communication in groups, with families, and with coworkers
  • recognize the role the environment plays in communication

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C290F 12 CPEUs

Approaches to Behavior:
Changing the Dynamic Between Patients & Professionals in Diabetes Care & Education

© 2024 Wolf Rinke Associates. All rights reserved for this self-directed accredited learning activity. Reproduction in whole or part without written permission, except for brief excerpts, is prohibited.


Upon completion of this CPE activity you will be better able to:

  • Manage negative messages by utilizing the Stop, Drop and Roll technique;
  • Integrate the LEAP approach into discussions with patients, their families, and colleagues who are upset;
  • Improve patients’ perspectives by providing positive reframes into clinical conversations;
  • Respond more effectively to loved ones who complain;
  • Identify when and why patients “push your buttons,” and what you can do about it;
  • Address your patients’ fears in a meaningful way;
  • Handle negative comments more comfortably;
  • Help patients identify areas of strength and growth they can build on;
  • Assess patients’ emotional needs by asking how they relate to their health challenges;
  • Interact more effectively with family members during counseling sessions;
  • Explore the topic of diabetes-related sexual complications with patients;
  • Assess when it may be appropriate to self-disclose;
  • Encourage collaboration between family members to help achieve health goals;
  • Communicate more effectively with patients, co-workers and others;
  • Engage with adolescent patients in a more meaningful way;
  • Conduct group sessions in a way that encourages greater personal learning, and enhanced support and
  • Manage a variety of challenging participant behaviors in group settings;
  • Help patients identify exceptions in their lives, so they see themselves in a more successful way.


Janis Roszler, LMFT, RD, LD/N, CDE, FAND, is the 2008-2009 AADE Diabetes Educator of the Year. She is a registered dietitian, certified diabetes educator, licensed marriage and family therapist, and award-winning medical media producer. She is the co-author and author of four books. Approaches to Behavior (ADA, 2014) which is currently used as a textbook in several U.S. medical schools. Sex and Diabetes – For Him and For Her (ADA, 2007) which was nominated for the 2009 Consumer Book of the Year by the Society for Sex Therapy and Research. Diabetes on Your OWN Terms (Marlowe & Co, 2007) was translated into Spanish and Hebrew and is used in diabetes clinics throughout the State of Israel. The Secrets of Living and Loving with Diabetes (Surrey Books, 2004) was also translated into Spanish and is available in several countries. Janis’ diabetes columns have appeared in numerous publications throughout the United States, Dubai and Beijing. Janis writes a relationship blog that can be found at https://www.yourtango.com/experts/janis-roszler. Her website is www.dearjanis.com and you can follow Janis on twitter: @dearjanis.

Wendy Satin Rapaport, PsyD, LCSW, is a clinical psychologist on the faculty at the University of Maine and the University of Miami Medical School, Diabetes Research Institute. Her books include Approaches to Behavior (ADA, 2014), When Diabetes Hits Home, and On the Couch with the “Good Enough” Poet. She has specialized in individual, marital and group therapy for patients with diabetes and their families for 35 years. She published more than 30 articles and several book chapters and has lectured around the country on these topics to both lay and professional audiences. Her doctoral dissertation was on “Humor as a Coping Mechanism in Diabetes.” She continues to introduce patients and professionals to the use of laughter as a relaxation technique and one way to facilitate difficult conversations in diabetes. She also formed the PEP Squad - Parents Empowering Parents,” so “seasoned” families with diabetes could mentor newly diagnosed families as they reinforce and expand their own skills.

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