Wolf Rinke Associates, Inc./EasyCPEcredits.com

FREQUENTLY ASKED QUESTIONS

advanced
Enter topic, course number, learning need
code, etc. in the search box above

CPE Home Page

List of All Courses/Programs
Quick way to order!

Nutrition & Clinical

CDCES/CBDCE
(formerly CDE/NCBDE)


Prof. Development

Management

eCourses/ePrograms
Including FREE ETHICS

Bargain Corner/Sales

Share a Program:
Reporting Forms only

Non-CPEU Products

Become One of Our Authors

Order Form
For fax, mail, or Purchase Orders

Submit Reporting Form

FREE: Sign up For Alerts
New programs/Special Offers/Coupons

Contact Us





What is included in each Continuing Professional Education (CPE) program?

Who can use our CPE programs for their certification?

CDR has transitioned to a new recertification process for RDs/RDNs & DTRs/NDTRs. Where can I find more information?

I'm an RD/RDN & CDCES, can I use my program for both associations & how does that work then for my certificates?

Do you have electronic CPE programs, and if yes, how does the process work?

How can I use electronic self-study programs?

I didn't download the Free Ethics eProgram right away what do I do now? Is there a way I can still get it?

How do I open ePrograms with Kindle Fire?

How do I open ePrograms with IPad?

How do I get my CPE units for ePrograms?

How do I get my Continuing Professional Education Units?

I submitted my Continuing Professional Education Reporting Form 5 days ago, usually I get my Certificate of Completion within 2-3 days, but I haven't gotten it yet. How can I check on when to expect it & what's the best way to submit my reporting form?

Can Certified Dietary Managers (CDMs) use your CPE programs?

How long do you keep my information on file?

Can I share a self-study program with others?

When do the programs expire?

How fast will I get my order?

Can I buy your self study programs without continuing education credits?

Can I return programs I don't want or don't need?


What is included in each Continuing Professional Education program?

Our hard copy CPE programs consist of a book & study guide or a manual. Each study guide or manual has Self Assessment Questions (a test), an Answer Key, Explanations to the Questions, and a Continuing Professional Education Reporting Form that you will use to submit to us so that we can email (or mail) you your Certificate of Completion. Each program comes with everything needed for one person to complete the program.
If you wish to share your program see below.

If you already have the book that comes with a CPE program, you will need to purchase a study guide which will include a Continuing Professional Education Reporting Form so that you can get CPEUs. Please note that a Continuing Professional Education Reporting Form is not the test to complete the program. You will need to call our office to place your order for the study guide.

Our electronic programs consist of a manual which has the Self Assessment Questions (a test), Answer Key, Explanations to the Questions, and instructions to submit your Continued Professional Education Reporting Form online so that we can email you your Certificate of Completion.
Electronic self-study programs are NOT shareable, NOT returnable and NOT transferable.
Only the person ordering will be able to receive a Certificate of Completion.

Who can use our CPE programs for their certification?

Registered Dietitians (RDs/RDNs) and Dietary Technicians Registered (DTRs/NDTRs)
Our programs are approved by the Commission on Dietetic Registration (CDR), the credentialing agency for the Academy of Nutrition and Dietetics (AND), formerly The American Dietetic Association (ADA).

Certified Diabetes Care and Education Specialist (CDCES)
Many of our programs are accepted by the Certification Board for Diabetes Care and Education (CBDCE) (Formerly known as National Certification Board for Diabetes Educators [NCBDE]) . See the link on the left side of every page to find those programs that are accepted by CBDCE. Continuing education activities must be applicable to diabetes. CBDCE does not approve continuing education activities directly. Wolf Rinke Associates, Inc. is accredited/approved by the Commission on Dietetic Registration (CDR) which is on the list of CBDCE Recognized Providers & therefore our CPE activities are accepted by CBDCE. Click on this link to read the CBDCE Handbook.

Others
Please check with your certification association or licensure board to see if they accept self-study programs which are approved/accredited by the Commission on Dietetic Registration (CDR).

CDR has transitioned in a new recertification process for RDs/RDNs & DTRs/NDTRs. Where can find out more information?

The Professional Development Portfolio (PDP)

To better understand the current changes to the PDP go to https://www.cdrnet.org/pdp/professional-development-portfolio-guide.
For helpful resources about the new competency-based PDP process go to https://www.cdrnet.org/competencies.
For the PDP with Essential Practice Competencies information for practitioners go to https://www.cdrnet.org/competencies-for-practitioners.
For frequently asked questions regarding the competency based PDP go to https://admin.cdrnet.org/vault/2459/web/files/Competencies%20FAQ%201015.pdf.
If you still have questions, email CDR at cdr@eatright.org or at competencies@eatright.org or phone them at 1-877-1600 ext. 5500.

Q: I wanted to do one of your CPE programs but the Performance Indicators you have listed for that program do not match the ones I have in my learning plan. Can I use them anyway?
A: Yes. According to CDR: Practitioners do not have to use the suggested PI’s. If they feel they have something in their Learning Plan that relates to the activity, but is not a suggestion by the provider, they may still use it.”

I'm an RD & CDCES, can I use my program for both associations & how does that work then for my certificates?

You can use the same program for both CDR & CBDCE as long as it is a program that is from our list of programs accepted by CBDCE, because ALL of our programs are approved by CDR.

IMPORTANT: You will receive 1 certificate only!!! The certificate you will receive will state that the program is approved by CDR & will have your CDR membership/association number on it only.

Do you have electronic CPE programs, and if yes, how does the process work?

We have many ELECTRONIC (ePrograms) available. Click here to go to the list of ePrograms.
VERY IMPORTANT
1) You MUST download it immediately from the Order Confirmation page upon completing your order.
2) Save your Emailed Confirmation Receipt
The emailed receipt is also important to save because it provides you with your Course Registration number, which is your Order number (See Subject line) that you will need in order to submit your Continuing Professional Education Reporting Form to us on our website so you can get your certificate of completion. This number is used only for ePrograms, not hard copy programs.
3) Electronic self-study programs are NOT shareable, NOT returnable and NOT transferable. Only the person ordering will be able to receive a Certificate of Completion

How can I use electronic self-study programs?

Once you complete your order online, download your eProgram(s) from the Order Confirmation or from the receipt that you will receive by email. Click on the title of the eProgram and save it to your computer. Pay attention to where this file is being saved so that you can find it. Many computers have a "Downloads" folder so check there if you can't find your eProgram.You have 30 days to download this program and save it to your computer. This is a pdf file. You will need to have Acrobat Reader installed on your computer to open and save this file. If you don't have Adobe Acrobat Reader click on https://www.adobe.com/products/reader.html to download it to your computer.

The Self Assessment Questions in the eProgram are not interactive. Jot down your answers on a piece of paper and check them against the Aswer Key. Once you complete your eProgram go to our website and click on "Submit Reporting Form" to submit your Continuing Professional Education Reporting Form. You must do this before your eProgram expires (one year from the date of your purchase). In the "Course Registration Number" field enter the Order Number from the confirmation you received via email when you placed your order. Fill out the rest of the information on the Continuing Professional Education Reporting Form and click the submit button at the bottom of the form...it's that simple. You will get an immediate confirmation that we received your form and your certificate will be emailed to you within 2-5 days to the email address you provided on the reporting form.

I didn't download the Free Ethics eProgram right away what do I do now? Is there a way I can still get it?

You can download the FREE Ethics eProgram as often as you like. Please follow instructions in the program to submit your reporting form in order to get a Certificate of Completion. This program is electronic and is not available as a Hard Copy. It is not for sale. To get it free you must be a customer who has made a purchase within the past 2 years.

How do I open e-Programs with Kindle Fire?

The Kindle Fire does NOT support pdf files. But you can get a FREE adobe reader app https://acrobat.adobe.com/us/en/products/mobile-app.html. Then, using your PC, you can upload the eProgram to your acrobat account, and then you will be able to view it on your Kindle Fire.

How do I open e-Programs with IPad?

If your IPad doesn't let you download the eProgram from your receipt, please open and save the emailed receipt to a computer (NOT a mobile device) on which you have Acrobat Reader installed. From that computer go to the receipt, click on the title of the eProgram and download & save it as a pdf file to your computer. (Be sure to remember where you saved it.) Next send yourself an email and attach the pdf/eProgram you downloaded & saved. Now you will be able to read this attachment on your IPad.

How do I get my Continuing Professional Education Units?

It's fast and easy to get your Continuing Professional Education Units with our method:

  1. Read the book or manual.

  2. Answer the questions provided in the manual or study guide.

  3. Check your answers using the answer key that is provided in the manual or study guide and calculate your score.

  4. Submit on line, by fax or by mail your Continuing Professional Education Reporting Form and the mandatory Critical Thinking Evaluation Tool (CTT). If you prefer you can fax your Reporting Form to us @ (410) 531-9282, or snail mail it to Wolf Rinke Associates, Inc., 13621 Gilbride Lane, Clarksville, MD 21029, or can scan it, and email it to us at cpesupport@wolfrinke.com. To ensure that our emails are delivered to your inbox (instead of your junk/spam folder) please add cpesupport@wolfrinke.com to your Address Book or Safe List of allowed email senders. Also, be sure to allow attachments from this email address.

  5. We will email you a certificate of completion. RDs/RDNs and DTRs/NDTRs must submit the Learning Log to CDR.
    More info. You will also need to report to your licensure board, if applicable.

I submitted my CPE Reporting Form 5 days ago, usually I get my Certificate of Completion within 2-3 days, but I haven't gotten it yet?

When checking your emails to see if you have gotten your certificate please check from the day you submitted it (yes, occasionally we are that fast) plus four business days from that date. If you don't see it within five days, check your spam or junk folder for those dates. If you still don't see the Certificate, send an Email to cpesupport@wolfrinke.com and provide us with the following: your name, the Course Registration #, and the date and method you sent your form to us ( website, fax, or mail). If you submitted your Reporting Form on our website please provide us the confirmation email receipt you received right after you submitted your form to us. We will look into what happened and re-email your certificate.

If you faxed your Reporting Form to us and it's been more than five days that you haven't received your certificate, please re-fax it or submit your reporting form on our website. When faxing be sure to use blue or black ink and PRINT VERY CLEARLY. Pencil or red ink typically does NOT transmit over fax, and if we can't read your email address we can't email you a Certificate.

If you mailed the Reporting Form, allow 5-7 business days to receive your Certificate. If it's been more than 7 days, resubmit your Reporting Form online or send us an email with the information so we can follow up. Keep in mind that there is no need to use the mail for submitting your CPE Reporting Form! Online is much faster!

Also if you'd like us to mail you your certificate instead of emailing it then write "Please Mail" in the "email" line on the Reporting Form.

Can Certified Dietary Managers (CDMs) use your CE programs?

As of June 1, 2019 the Certifying Board for Dietary Managers (CBDM) instituted new CE rules which allow CDM’s to use only 6 CEs from books for a 3 year certification periodBecause of this new rule we have decided to terminate our relationship with the CBDM, which unfortunately means that CDMs will no longer be able to use our CE programs for their certification. We are extremely sorry to lose you as our customer but stand ready to support you again if you and your colleagues can get the CBDM to reverse this rule change.

How long do you keep my information on file?

We will keep your records in our computer for 7 years. You can email or call us to check on your credits or to find out which programs you have done in the past.

Can I share a self-study program with others?

Yes, except electronic programs cannot be shared! To take advantage of our Share with a Friend and SAVE program, purchase one "Hard Copy" self-study program plus extra Continuing Professional Education Reporting Forms for each additional person you wish to share with. The cost for sharing is listed under the program description. Each person will get the full number of credits, and there is no limit on the number of people who can share a program; however, everyone must complete the program by the date stamped in the program. If you wish to order additional Continuing Professional Education Reporting Forms after you have purchased the program you must provide us with the program registration number and the "Complete by" date from the original program. This information, which can be found on the first page of the manual or study guide, must be provided when placing the order. The Continuing Professional Education Reporting Forms(s), with new course registration number(s), will be mailed.
NOTE: Reporting Forms are NOT tests. If you have the book and need the test you will need to purchase a Study Guide to get CPEUs.

When do the programs expire?

Our programs are approved for one year from date of purchase. All programs are stamped with a "Complete by" date.

How fast will I get my order?

We will process your order the next business day and ship it by Priority Mail. Your order should reach you in 3-5 business days. Faster service is available for an additional shipping charge.

Can I buy your home study programs without the continuing education credits?

Yes. If you don't need the CPEUs but would like the information, you can purchase our self-study programs without the CPEU's. Just subtract the amount shown for Share with a Friend and Save. Please call our office to place your order.

Can I return programs I don't want or don't need?

Please report any missing items within two weeks. Returns must be made within 90 days of date of purchase. Items must be in resalable condition. You will be refunded the amount you paid less shipping charges. NO REFUNDS for programs that have been completed and a reporting form has been submitted.


Our CPEUs are
Easy to Earn Easy to Learn Inexpensive FUN

plus we offer a 100% Money Back Guarantee!

For information about our programs click here.