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CUSTOMER COMMENTS

Constance Walters: "The information was concise and appropriate. I will be able to use the information and forms in my job daily. It was a wonderful learning program."

Sungchan Kim: "Very comprehensive that I can utilize them in my management setting."

Linda Lindsey: "This is my fourth course - I have received so much useful knowledge from your courses - more than going to conferences; so nice to go at your own pace."

• Step 1: Review the objectives.
• Step 2: Read and study The Clinical Nutrition Manager's Handbook.
• Step 3: Assess what you have learned by answering the self-assessment questions at the end of this study guide.
• Step 4: Compare your answers to the answer key located at the end of this study guide. If you scored at least 80% correct (60 questions), you have completed the CPE program and are ready to transfer your answers to the CONTINUING PROFESSIONAL EDUCATION (CPE) Reporting Form. If you scored less than 80% correct, re-read the book until you score at least 80% correct.

To receive your well-deserved 28 CPEUs you must complete the CPE REPORTING FORM and:
Submit it on-line at www.easyCPEcredits.com,
Or fax to: (410) 531-9282,
Or mail to: Wolf Rinke Associates, 3801 Schuylkill Road, Spring City, PA 19475.
Upon receipt of your CPE Reporting Form, we will e-mail you a Certificate of Completion within 2-5 days.
When you submit your CPE Reporting Form to us via www.easyCPEcredits.com, fax or mail, be sure to write your correct e-mail address in the space provided on the CPE Reporting Form. If writing by hand, be sure to print your e-mail address clearly.

To ensure that our e-mails are delivered to your inbox (instead of your junk/spam folders), please add cpesupport@wolfrinke.com to your Address Book or Safe List of allowed e-mail senders. Also, be sure to allow attachments from this e-mail address.

• Implement successful hiring practices.
• Conduct effective interviews.
• Provide enhanced new employee orientation programs.
• Manage team members more effectively.
• Implement Individualized Career Development plans (IDPs).
• Manage budgets more effectively.
• Develop a "pro forma" for new services.
• Expand services that meet statutory and regulatory requirements.
• Pass the Joint Commission (TJC) and other surveys.
• Design and implement quality improvement programs and quality control initiatives.
• Conduct productivity and time management studies.
• Develop and implement an effective strategic plan.
• Increase awareness of emerging trends and innovations in clinical nutrition management (CNM).
• Play an active role in the implementation of nutrition informatics.
• Develop and implement successful business plans.
• Identify and take advantage of new business opportunities.
• Market nutrition services more effectively.
• Enhance revenue generation.
• Validate staffing needs.
• Play an active role in research.
• Increase employee engagement.
• Develop career ladders.
• Implement employee recognition programs.
• Enhance performance, productivity and profitability.

Chapter 1: Human Resources 101
Julie A. Grim, MPH, RD, LD
Introduction
The Hiring Process
New Employee Orientation
Common Management Challenges
Summary
References
Chapter 2: Budgeting and Managing Finances
Julie A. Grim, MPH, RD, LD
Introduction
The Language of Budgeting and Finance
Types of Budgets
Budget Responsibilities for the Clinical Nutrition Manager
The Budget Justification Process
Managing Your Budget
Pro Formas and Proposed New Services
Summary
References
Chapter 3: Statutory and Regulatory Issues
Marsha R. Stieber, MSA, RD, CNSC
Introduction
Federal Regulation of Health Care Facilities
Common Compliance Challenges
Compliance Guidelines and Suggestions
Nutrition Services Compliance Requirements
The Survey Process
Hospital-Acquired Conditions
Summary
References
Chapter 4: Quality Control in Patient Food Services
Kendal T. Ecker, MS, RDN, LD, and Vicki L. Crittenden, RD, LD
Introduction
External Surveys and Inspections
Internal Inspections and Audits
Patient Satisfaction Surveys
Summary
References
Chapter 5: Quality Management and Improvement
Nancy Hakel-Smith, PhD, RD, LMNT
Introduction
Drivers of Health Care Quality
The Role of Clinical Nutrition Manager Leadership
in the Quality Improvement Movement
Designing a Quality Improvement Program
Summary
References
Additional Resources
Chapter 6: Productivity and Time Management
Susan C. DeHoog, RD, CD
Introduction
Benchmarking
Patient Population Mix
Acuity Level
Productivity and Time Management Studies
Ambulatory Care (Outpatient MNT) Management
Summary
References
Chapter 7: Strategic Planning
Marsha K. Schofield, MS, RD, LD
Introduction
What Is Strategic Planning?
Why Do Strategic Planning?
How to Do Strategic Planning
Implementing the Plan
Tips for Success
Parting Thoughts
References
Chapter 8: Emerging Trends and Innovations in Clinical Nutrition Management
Sherri L.Jones, MS, MBA, RD, LDN, FAND
Introduction
Finding Information about Trends and Innovations
Cultural Competency
Notable Innovations
Implementing Innovations
Summary
References
Chapter 9: Nutrition Informatics
Pamela Charney, PhD, RD, CHTS-CP
Introduction.
What Is Health Care Informatics?
Informatics, Patient Safety, and Meaningful Use
What Education, Training, and Skills Are Needed to Work in Nutrition Informatics?
Electronic Health Record Systems: What They Are and What They Do
Other Technologies: Social Networks, Smart Phones, and Collaborative Workspaces
Summary
References
Chapter 10: Revenue Generation, Marketing, and Business Plans
Julie A. Grim, MPH, RD, LD
Introduction
Identifying Opportunities
Business Plan Development
Implementing Your Plan
Summary
References
Appendix
Chapter 11: Getting Involved in Research Opportunities
Susan Renee Roberts, MS, RD, LD, CNSC
Introduction
Why Is Research Important and Why Should RDs Conduct It?
Overcoming Barriers to Participation in Research
The Research Process
Embracing the Research Process.
Resources
Summary
References
Chapter 12: Creative StaffDevelopment
Cindy Hamilton, MS, RD, LD, Robert S. DeChicco, MS, RD, LD, CNSC, LaumA.Jeffers, MEd, RD, LD, and Elizabeth Anne Pash, MS, RD, LDN
Introduction
Competency-Based Education
Individual Development Plan
Career Management and Ladders
Employee Engagement
Employee Wellness
Summary
References
Index

Julie A. Grim, MPH, RD, LD is the Vice President of Operations at the Diabetes Health and Wellness Institute, in Dallas, TX.

Susan Renee Roberts, MS, RD, LD, CNSC is the Area Director of Clinical Nutrition, at Baylor Health Care Systems/ARAMARK Healthcare and the Dietetic Internship Director, at the Baylor University Medical Center, in Dallas, TX.

Wolf J. Rinke, PhD, RDN, CSPis the president and founder of Wolf Rinke Associates, Inc., an accredited provider of quality pre-approved CPE self-study programs for nutrition professionals available at www.easyCPEcredits.com. Another division (www.WolfRinke.com) has been custom designing and delivering stimulating keynote presentations, interactive problem solving funshops, and highly effective consulting, coaching, and educational services since 1988. He specializes in building peak-performance teams and organizations, and providing one-on-one executive coaching that leads to dramatic improvements in performance and productivity.

ABOUT WOLF RINKE ASSOCIATES, INC.

Wolf Rinke Associates, Inc. has provided affordable, pre-approved, accredited continuing professional education (CPE) self-study programs and exceptionally high levels of customer service to nutrition professionals since 1990. We have many CPE programs on nutrition, management and professional development that are easy to earn, easy to learn, inexpensive and fun. In addition, Wolf Rinke Associates, Inc. is a human resources development and management consulting company dedicated to "helping organizations and individuals maximize their potential."

We are committed to making your life easier!
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