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Motivational Strategies
to Boost Team Performance
Wolf J. Rinke, PhD, RD, CSP
| C228 |
10 CPEUs |
UPDATED TO C328 |
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| C228E |
10 CPEUs |
UPDATED TO C328E |
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Manual with 1 Reporting Form, 94 pgs.
This empowering CPE pre-approved learning program
will provide you with fail-safe strategies for building an organizational
culture that is conducive to maximizing the potential of team members.
This will be accomplished by encouraging high levels of trust, empowerment,
and teamwork so that your organization will achieve quantum leaps in
performance, productivity, and profitability.
As a result of completing
this self-directed learning program, you will be better able to:
- recognize the top 10 things to avoid in order to boost performance,
- master five strategies that will help you recruit the "right"
people,
- apply a system of rewards and recognitions that will boost performance,
- master seven strategies that will reduce turnover,
- deal more effectively with negative employees.
Here is what two expert reviewers had to say about this learning program:
"This self-directed learning program utilizes a step-by-step
approach to provide managers with a toolkit for transforming an organization's
culture to increase both individual and group productivity. The old
maxim regarding motivation is that you can't motivate anyone, however,
what you can do is provide an environment in which people motivate themselves.
This how-to learning program addresses this maxim by describing in detail
how to establish a self-motivating environment in an organization and
thereby increase performance."
-Richard F. Patterson, EdD, RD, Assistant Dean, College of Health and
Human Services and Associate Professor, Hospitality Management and Dietetics,
Western Kentucky University, Bowling Green, Kentucky
"We must all learn how to hire, train, maintain and motivate
the best employees we can in order to maximize our performances in the
work place. This CPE program does an excellent job of providing anyone
the knowledge they will need to do that."
-Donna S. Martin, EdS, RD, LD, SNS, Director, School Nutrition Program,
Burke County Board of Education, Waynesboro, GA
For more information and customer comments, click
here.
Approved by CDR, CBDM
For RDs/RDNs & DTRs/NDTRs for the Professional Development
Portfolio
SUGGESTED Learning Need Codes:
1000, 1070, 1110, 1130, 7000, 7020, 7050, 7070, 7090, 7160, 7190, 7200
SUGGESTED Performance Indicators (PIs):
2.2.1, 2.2.3, 2.3.1, 2.3.2, 2.3.3, 2.3.4, 2.3.5, 3.1.1, 3.1.2, 3.1.4, 3.1.5, 3.2.2, 3.2.4, 4.2.3, 14.1.3, 14.1.7, 14.1.9, 14.4.6
DON'T SEE your Performance Indicators or Code Listed here?
There are many Performance Indicators (PIs) that are applicable we can't list them all &
Per CDR you may use ANY PI or CODE as long as it relates to your Learning Plan.
For details click here.
Share with a friend and Save! Click here for important information about
sharing.
To order an ADDITIONAL Reporting Form click below:
| C228F |
10 CPEUs |
DISCONTINUED |
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Motivational
Strategies to Boost Team Performance
Wolf J. Rinke, PhD, RD, CSP
©2012 Wolf Rinke Associates, Inc.
CUSTOMER COMMENTS
Jennifer Brosnahan: "I love the action steps at the end of the course - helpful, practical, awesome!"
Sharlyn Huber: "This course had a lot of excellent information which I plan to use."
Catherine J. Aubert: "I really learned a lot from this course; definitely will use at work. Thanks."
Hanif Shaikh: "Very informative, well organized, to the point, & service is timely. A friend recommended you so decided to purchase from you."
Emily Rotkvic: "This course gave very helpful and simple ideas to incorporate into my management and leadership skills. I feel confident I can improve the environment of my department with the skills and knowledge I gained in this course. Thank you!"
Patricia A. Moriarty: "I train teams for my job so I learned many new ideas to keep quality high while having fun and remembering to reward in public."
INTRODUCTION AND OVERVIEW
Welcome to the Motivational Strategies to Boost Team Performance self-directed
learning program. This self-directed learning program is a Level 2 Continuing
Professional Education (CPE) program approved for ten (10) Continuing
Professional Education Units (CPEUs), meaning that the reader has general
knowledge of the literature and professional practice within the area
covered. The focus of the program is to enhance knowledge and application.
To get the most out of this program, it is suggested that you follow
the following six steps:
Step 1: Review the objectives.
Step 2: Assess your current knowledge by completing the pre-self-analysis
instrument located at the beginning of this study guide.
Step 3: Score your current knowledge by comparing your answers to the
scoring instructions that follow the pre-self-analysis instrument.
Step 4: Read this study guide.
Step 5: Assess what you have learned by completing the post-self-assessment
instrument.
Step 6: Compare your answers to the answer key. If you scored at least
80% (40 questions) correct, you have completed the program and are ready
to transfer your answers to the CPEU REPORTING FORM. If you scored less
than 80% correct, re-read the program until you score at least 80% correct.
To receive your well deserved 10 CPEUs you must complete the CPEU REPORTING
FORM and
Submit it on-line at www.easyCPEcredits.com,
Or fax to: (410) 531-9282,
Or mail to: Wolf Rinke Associates, 721 Valley Forge Road #486, Valley Forge, PA 19481.
Upon receipt of your CPE Reporting Form, we will email you a Certificate
of Completion within 3-5 days.
When you submit your CPEU Reporting Form to us via www.easyCPEcredits.com,
fax, or mail be sure to write your correct e-mail address in the space
provided on the CPE Reporting Form. If writing by hand, be sure to print
your e-mail address clearly.
To ensure that our e-mails are delivered to your inbox (instead of
your junk/spam folders), please add cpesupport@wolfrinke.com to your
Address Book or Safe List of allowed e-mail senders. Also, be sure to
allow attachments from this e-mail address.
I look forward to helping you motivate your team. If you have questions
or suggestions, please contact me. HAPPY LEARNING!
Wolf J. Rinke, PhD, RD, CSP
GOAL AND OBJECTIVES
Goal
This high impact CPE pre-approved learning program will provide you
with fail-safe strategies for building an organizational culture that
is conducive to maximizing the potential of team members. This will
be accomplished by encouraging high levels of trust, empowerment, and
teamwork so that your organization will achieve quantum leaps in performance,
productivity, and profitability.
Objectives
As a result of completing this self-directed learning program, you will
be better able to:
- motivate employees so that they want to come to work,
make work fun,
- create desire like a coach instead of fear like a cop,
- practice management by appreciation (MBA),
- master the art of catching people doing things almost right,
- tie rewards to performance,
- treat all employees as if they are volunteers,
- recognize the top 10 things to avoid in order to boost performance,
- apply the seven practices of highly successful managers,
- master five strategies that will help you recruit the "right"
people,
- apply six steps that will enable you to build and maintain trust,
- utilize a seven stage model to coach like a pro,
- energize your team,
- apply a system of rewards and recognitions that will boost performance,
- master seven strategies that will reduce turnover,
- implement a system that will enable you to retain your best employees,
- deal more effectively with negative employees,
- implement high impact strategies that will promote cooperation and
collaboration,
- apply 11 steps to achieve success in a new job,
- boost team performance.
TABLE OF CONTENTS
Organizational Climate-Building Skills (OCBS): A Pre-Self-Analysis
1
Chapter 1: Top 10 Stupidest Mistakes Managers Make and How to Avoid
Them 3
10. Mistrust Team Members 3
9. Spend Too Much Time in the Office 3
8. Satisfy Customers 4
7. Catch Team Members' Mistakes 4
6. "Babysit" Trouble Makers 4
5. Treat Education and Training as an Expense 5
4. Hoard Power 5
3. Downsize 6
2. Make Work Painful 6
1. Provide Equal Rewards to Everyone 7
Chapter 2: How to Lead to Achieve Results that Boost Performance 9
1. Coercive 9
2. Pacesetting 10
3. Coaching 10
4. Democratic 10
5. Affiliative 11
6. Authoritative 11
Chapter 3: Seven Practices of Highly Successful Managers 13
1. Provide Employment Security 13
2. Recruit the "Right" People 13
3. Utilize Self-Managed Teams and Decentralization as the Basic Elements
of Organizational Design 15
4. Make Compensation and Recognition Contingent on Performance 15
5. Provide Extensive Education and Training 15
6. Reduce Status Differences 15
7. Share Information Liberally 16
Chapter 4: Six Steps for Building Trust 17
Step 1. Hold Everyone Accountable 17
Step 2. Establish Boundaries 17
Step 3. Build a Learning Organization 18
Step 4. Practice Tough Love 18
Step 5. Walk Your Talk 18
Step 6. Practice High Touch 19
Chapter 5: How to Manage Like a Coach, Not a "Cop" 21
Coaching: A Definition 21
How to Coach Like a Pro 22
Chapter 6: How to Energize Your Team 27
Catch Team Members Doing Things Almost Right 27
Make Work Fun 28
Place Team Members in Positions that Enable Them to Build on Their Strengths
28
Be a Positive Role Model 29
Get Team Members in the Habit of Listening to Motivational Audio Programs
29
Chapter 7: How to Make "Carrots" Work for You 31
How to Make Carrots Work Against You 31
How to Make Carrots Work for You 32
Chapter 8: Rewards and Recognition Strategies that Will Boost Performance
35
Rule #1: Stimulate Internal Motivation 35
Rule #2: Tie Rewards to Performance 35
Rule #3: Tie Rewards to Individual Preferences 36
Rule #4: Do It in Public 37
Rule #5: Be Fair 37
Rule #6: Do It in a Timely Manner 38
Rule #7: Be Specific 38
Rule #8: Do It Randomly 38
Rule #9: Tell Stories 39
Rule #10: Recognize Three-Quarters of All Team Members 39
Rule #11: Offer Lots of Variety 39
Rule #12: Get Team Members Involved 40
Rule #13: Keep Team Members Juiced 40
Chapter 9: Cooperation and Collaboration: A New Way to Motivate Team
Members 42
1. Stimulate Internal Motivation 42
2. Have a Clearly Defined and Widely Understood Organizational Philosophy
43
3. Trust All of the People All of the Time Until They Prove You Wrong
43
4. Tell People More Than They Want To Know 43
5. Give More of What You Want 43
6. Be Empathetic and Supportive 44
7. Be Fair 44
8. Be Transparent 44
9. Make Work Fun 44
10. Build in Lots of Variety 45
What about Traditional Reward and Punishment Programs? 45
The Bottom Line 45
Chapter 10: How to Reduce Turnover 47
Build a Positive Organizational Culture 47
Invest in Career Development 47
Take Your Mission, Vision, and Core Values Very Seriously 48
Pay Well and Provide Generous Benefits 48
Help Team Members Succeed 49
Build a High-trust Workplace 49
Tie Rewards to Performance 49
Chapter 11: How to Deal with Negative Employees 51
Look In the Mirror 51
Check What Team Members Are Being Rewarded For 51
Five Strategies to Build a Positive Organizational Climate 53
Chapter 12: Right Foot Forward-How to Achieve Success in Your New Job
56
Step 1: Walk Softly and Carry No Stick 56
Step 2: Talk Less, Listen More 57
Step 3: Look for Themes 57
Step 4: Do the Work 57
Step 5: Catch Your Predecessor Doing Things Right 58
Step 6: Get to Know the Organizational Culture 58
Step 7: Trial Balloon Your Vision for the Future 58
Step 8: Share Your Vision 58
Step 9: Walk Your Talk 59
Step 10: Celebrate More Often Than You Think Is Wise 59
Step 11: Go for the Long Term 59
Chapter 13: How to Achieve Sustainable Team Performance 61
1. Provide Team Members with Decision Making Authority 61
2. Generously Share Information with Team Members 62
3. Minimize Incivility 63
4. Provide Timely and Constructive Performance Feedback 63
Action Steps 66
Case Study 67
Case Study-Your Proposed Action Plan 68
Case Study-Q&A 69
Roadmap to Boosting Team Performance 70
Management is . . . 71
For Your Continuing Learning . . . 72
Self-Assessment Instrument 75
Answer Key 85
Explanations to the Self-Assessment Questions 86
About the Author 93
About Wolf Rinke Associates, Inc. 94
ABOUT THE AUTHOR
Wolf J. Rinke, PhD, RD, CSP is the president and founder of Wolf Rinke Associates, an accredited provider of quality pre-approved home-study
CPE courses for nutrition professionals available at www.easyCPEcredits.com.
Another division (www.WolfRinke.com) has been custom designing and delivering
stimulating keynote presentations, interactive problem solving funshops,
and highly effective consulting, coaching, and educational services
since 1988. He specializes in building peak-performance teams and organizations,
and providing one-on-one executive coaching that leads to dramatic improvements
in performance and productivity.
Dr. Rinke is a. . .
- Highly effective management consultant and executive coach with
more than 30 years of hands-on management and leadership experience.
- Certified speaking professional (CSP*) who is internationally known
for his ability to energize, entertain, and empower. (*CSP-a credential
earned by fewer than 500 professional speakers worldwide)
- Widely published author of numerous CPE programs and bestselling
books such as MAKE It a Winning Life: Success Strategies for Life,
Love, and Business; Winning Management: 6 Fail-Safe Strategies for
Building High-Performance Organizations; Don't Oil the Squeaky Wheel
and 19 Other Contrarian Ways to Improve Your Leadership Effectiveness;
and Leadership-Helping Others to Succeed.
- Noted management, leadership, and personal development expert,
ranked by Executive Excellence magazine among "the top 100 minds"
in the field of personal and leadership development along with Tom
Peters, Oprah Winfrey, Stephen Covey, and others.
- Media personality featured on CNN and more than 300 other TV and
radio shows.
- Highly decorated, retired lieutenant colonel of the US Army Medical
Specialist Corps.
- Former adjunct associate professor of management at Johns Hopkins
and U. of Maryland.
Some of the organizations that have benefited from Dr. Rinke's services
include:
Am Red Cross o ARAMARK o Baxter o BCE Emergis (Canada) o Bristol-Myers
Squibb o Centre for Leadership-Ontario (Canada) o Cigna o Delta Air
Lines o Dept of Health & Human Svcs o Dole oDong Energy (Denmark)
o Duke Power o EAC (Singapore) o Giant TMC (Malaysia) o Institute for
Management Studies o ISS A/S (Denmark) o Lykes Pasco o Manor Care o
Marriott o Maryland Bankers Assn. o MBNA Bank o Merck o Michelin o Mississippi
Power Co o Motorola o NCR o NCI o Natl Health Corp o Natl Restaurant
Assn o Natl Speakers Assn o NORTEL o Office of Personnel Mgt o Ontario
Hospital Assn (Canada) o Perez Companc (Argentina) o Pierce Leahy o
Rockwool (Denmark) o SAP AG (US & Germany) o Sargento Foods o Select
Service Partner A/S (Denmark) o Seneca Foods o ServiceMaster o Sinar
Mas Group (Indonesia) o Sodexho o Sysco o Texas Instruments o Toms Gruppen
A/S (Denmark) o UCB Pharma o US Air Force o US Army o US Foodservice
o US Navy o Veterans Admin o Warner Bros. o Wyeth-Ayerst Laboratories
plus numerous others throughout North America, Europe, and the Pacific
Rim.
Several of his popular CPE programs available at www.easyCPEcredits.com
include:
- Beat the Blues: How to Manage Stress and Balance Your Life
- Time Management: How to Stretch the Time Rubber Band
- Win-Win Negotiation: Fail-Safe Strategies to Help You Get More of
What You Want
- Knock 'em Alive Presentation Skills: How to Make an Effective Presentation
for 1 to 1,000
- Winning Management: 6 Fail-Safe Strategies for Building High-Performance
Organizations
- How to Maximize Professional Potential and Increase Your Earning
Power in Nutrition and Dietetics
- Manage Electronic and Traditional Meetings and Correspondence More
Effectively
- Delegation and Coaching: High Impact Strategies for Doing More with
Less
- Leadership: Helping Others to Succeed
- Motivational Strategies to Boost Team Performance
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