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Delegation and Coaching: High Impact Strategies for Doing More With Less
W. J. Rinke, PhD, RD, CSP

C209
15 CPEUs
HARD COPY

$119.95 $89.95
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Save $30

C209E
15 CPEUs
ELECTRONIC
$104.95

Manual with 1 reporting form, 148 pgs.
Will help you master highly effective empowerment strategies including how to:

  • give your power away without losing control
  • build trust and improve morale
  • increase cooperation
  • tailor the level of delegation to the individual and the situation
  • master an easy-to-use six step delegation process
  • prevent reverse delegation
  • practice the eight habits of highly effective coaches
  • apply an effective coaching process that promotes self-discovery
  • build an effective rewards and recognition program
  • eliminate and/or reduce dysfunctional conflict behaviors
  • deal more effectively with “difficult” people
  • achieve lasting behavior changes
  • leverage yourself so you can achieve more with less.

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Approved by CDR, CBDM

For RDs/RDNs & DTRs/NDTRs for the Professional Development Portfolio

SUGGESTED Learning Need Codes:
1000, 1070, 1110, 1120, 1130, 6000, 6010, 6020, 6070, 6080, 7000, 7020, 7090, 7150, 7190, 7200

SUGGESTED Performance Indicators (PIs):
1.2.1, 1.2.6, 1.4.5, 1.5.4, 2.2.3, 2.3.1, 2.3.2, 2.3.3, 2.3.4, 2.3.5, 3.1.1, 3.1.2, 3.1.3, 3.1.4, 3.1.5, 3.1.6, 9.6.5, 9.6.6, 9.6.7, 11.3.6, 14.1.3, 14.1.7, 14.1.9, 14.4.2, 14.4.3, 14.4.6, 5.2.2

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Per CDR you may use ANY PI or CODE as long as it relates to your Learning Plan.
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To order an ADDITIONAL Reporting Form click below:

C209F
15 CPEUs
REPORTING FORM
$30.00

Delegation and Coaching: High Impact Strategies for Doing More With Less
Wolf J. Rinke, PhD, RD, CSP

© 2011 Wolf Rinke Associates, Inc. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, without the prior written permission of the Publisher.

Customer Comments

Kellie B. May: "Easy to read: I felt like you were talking directly to me."

Doris Glapion: "The information given in your book will be of great help to me in my career."

Connie Anderson: "You showed me how to get rid of the monkeys and get the job done without it being me who does it."

OVERVIEW AND INSTRUCTIONS

Welcome to Delegation and Coaching-High Impact Strategies for Doing More with Less-a self-directed learning program.
This program is designed to help you internalize powerful delegation and coaching strategies that will enable you to achieve more with less. It is a Level 2 Continuing Professional Education (CPE) program approved for 15 continuing education units (CPEUs). This means the reader has some knowledge of the literature and professional practice within the area covered. The focus of the program is to enhance knowledge and application.

To get the most out of this program it is suggested that you adhere to the following six steps:

Step 1: Review the objectives.

Step 2: Assess your current knowledge by completing the pre-self-assessment instruments and any other exercises contained in the self-study program.

Step 3: Score your current knowledge by comparing your answers to the scoring instructions contained in this self-study program.

Step 4: Read and reflect how you can apply the information.

Step 5: Assess what you have learned by completing the self-assessment instrument.

Step 6: Compare your answers to the answer key. If you scored at least 80% correct, you have completed the program and are ready to transfer your answers to the CPEU REPORTING FORM. If you scored less than 80% correct, re-read the program until you score at least 80% correct.

After you have successfully completed the program complete the CPEU REPORTING FORM and
Mail to: Wolf Rinke Associates, Inc., 13621 Gilbride Lane, Clarksville, MD 21029,
Or fax to: (410) 531-9282,
Or submit on-line at www.easyCPEcredits.com.

We will e-mail your Certificate of Completion.

When you submit your CPEU Reporting Form to us via mail, fax or www.easyCPEcredits.com, be sure to write your correct email address in the space provided on the CPE Reporting Form. If writing by hand, be sure to print your e-mail address clearly.

To ensure that our e-mails are delivered to your inbox (instead of your junk/spam folders), please add cpesupport@wolfrinke.com to your Address Book or Safe List of allowed email senders. Also, be sure to allow attachments from this email address.

I would like you to become a highly effective delegator and coach! If you have questions or suggestions, please write or call.

HAPPY LEARNING!
Wolf J. Rinke, PhD, RD, CSP

OBJECTIVES

As a result of studying and applying the concepts presented in this self-directed learning program, you will be better able to:

  • Build a positive organizational culture
  • Improve morale
  • Recognize the important role trust plays in all human interfaces
  • Master eight steps to enhance trust
  • Apply five "laws" that will enable you to influence others and increase cooperation
  • Determine your current level of delegation effectiveness
  • Utilize five strategies to activate the "law of liking"
  • Assess your current delegation skills
  • Recognize why delegation is difficult to execute
  • Identify obstacles to effective delegation
  • Recognize the benefits of delegation
  • Identify your delegation comfort zone
  • Tailor the level of delegation to the individual and the situation
  • Master a six step delegation process
  • Identify when someone reverses the delegation process
  • Apply strategies to prevent reverse delegation
  • Manage like a coach not a cop
  • Assess your current coaching skills
  • Recognize three major responsibilities of effective coaches
  • Develop eight habits of highly effective coaches
  • Distinguish between coaching and counseling
  • Apply the seven stages in the coaching process
  • Use questions that promote self-discovery
  • Enhance your ability to listen actively
  • Implement 12 rules to build an effective rewards and recognition program
  • Eliminate and/or reduce dysfunctional conflict behaviors
  • Apply a three-step stress control system
  • Utilize 10 specific ways to deal more effectively with "difficult" people
  • Discover how to deal with people who are intent on blocking you
  • Recognize how to achieve lasting behavior changes
  • Apply empowerment strategies to achieve dramatic improvements in performance, productivity, and profitability so you can do more with less.


TABLE OF CONTENTS

INTRODUCTION 1
NOTES 2
CHAPTER 1 3
Culture and Trust: The Foundation for Delegation and Coaching Effectiveness 3
CULTURE: A DEFINITION 3
CULTURE: WHY BOTHER? 4
CULTURE: THE KEYSTONE OF A STRONG FOUNDATION 5
TRUST: THE FOUNDATION FOR ALL HUMAN INTERACTIONS 7
EIGHT STEPS FOR BUILDING TRUST 8
Step 1: Tell Them More than They Want to Know 8
Step 2: Give Trust 8
Step 3: Hold Everyone Accountable 9
Step 4: Establish Boundaries 9
Step 5: Build a Learning Organization 10
Step 6: Practice Tough Love 10
Step 7: Walk Your Talk 11
Step 8: Practice High Touch 11
SUMMARY 12
NOTES 13
CHAPTER 2 14
How to Influence Others to Take Action 14
1. THE LAW OF LIKING 14
Strategy #1: Like People the Way They Are Not the Way They Ought To Be 15
Strategy #2: Understand the Other Person's Point of View 15
Strategy #3: Look For Commonalities 16
Strategy #4: Build Rapport 16
Strategy #5: Express Appreciation 18
2. THE LAW OF RECIPROCITY 19
3. THE LAW OF COMMITMENT 20
4. THE LAW OF SCARCITY 22
5. THE LAW OF EXPECTATION 23
HOW TO TAKE IT TO THE NEXT LEVEL 24
SUMMARY 26
NOTES 27
CHAPTER 3 29
How to Delegate Effectively 29
DELEGATION SKILLS-A SELF-ANALYSIS 29
DELEGATION DEFINED 29
DELEGATION: THE ULTIMATE RACKET? 32
WHY IS DELEGATING SO TOUGH TO DO? 32
THE WIIFM FACTOR 34
What's in it for them 35
What's in it for you 35
What's in it for your company, organization, or team 36
KNOW YOUR DELEGATION COMFORT ZONE 37
IT TAKES TWO BABY 38
WHEN TO DELEGATE 38
SIX STEPS TO DELEGATE LIKE A RAMMER 39
Step 1: Results-Mutually Agree on Results Expected 39
Step 2: Authority-Assign Tasks and the Authority to Go With It 40
Step 3: Motivate, Motivate, Motivate 41
Step 4: Monitor Performance 41
Step 5: Evaluate Performance 42
Step 6: Reward, Reward, Reward … in Accordance with Performance 42
HOW TO KEEP THE "MONKEYS" OFF YOUR BACK 43
Watch Out for Monkeys on the Move 44
How to Keep the Monkeys Where They Belong 46
"MONKEY BUSINESS" IN ACTION 47
SUMMARY 48
NOTES 50
CHAPTER 4 52
How to Coach Effectively 52
MANAGE LIKE A COACH, NOT A COP 52
COACHING: A DEFINITION 55
THE EIGHT HABITS OF HIGHLY EFFECTIVE COACHES 55
1. Get really good at asking questions 55
2. Master the art of listening actively 57
What is active listening anyway? 57
Benefits of listening actively 58
3. Master the PIN technique 59
4. Strive to be respected, not liked 60
5. Model the behaviors you want 60
6. Kill your ego 61
7. Exhibit empathy 62
8. Make them glad they were coached by you 62
COACHING AND COUNSELING-WHAT IS THE CONNECTION? 63
THE SEVEN STAGES OF EFFECTIVE COACHING 64
Stage 1: Agree on the Project 64
Stage 2: Mutually Identify the Goals and Outcomes Expected 65
Stage 3: Facilitate Self-Discovery 65
Use questions that promote self-discovery 66
Listen actively 67
Start with a Positive Listening Attitude 67
Pay Close Attention 67
Demonstrate that You Are Listening Actively 68
Listen for the "Big Picture" 69
Avoid Jumping to Conclusions 69
Avoid Interrupting 70
Ask Questions and Provide Feedback 70
Take Your Own Emotions into Account 71
Facilitate analysis and introspection 71
Share your good and bad experiences 72
Stage 4: Agree on the Boundaries 72
Stage 5: Authorize and Empower 73
Stage 6: Summarize and Reality Test 75
Stage 7: Track and Follow Through 76
Step 8: Celebrate, Reward, and Recognize 76
Rule #1: Stimulate internal motivation 76
Rule #2: Tie rewards to performance 76
Rule #3: Tie rewards to the coachee's progress 77
Rule #4: Tie rewards to individual preferences 77
Rule #5: Do it in public 77
Rule #6: Be fair 78
Rule #7: Do it in a timely manner 78
Rule #8: Be specific 78
Rule #9: Do it randomly 79
Rule #10: Tell stories 79
Rule #11: Offer lots of variety 79
Rule #12: Get people involved 79
SUMMARY 80
NOTES 83
CHAPTER 5 85
How to Resolve Conflicts and Deal with Difficult People 85
HOW TO RESOLVE CONFLICTS 85
HOW TO DEAL WITH DIFFICULT PEOPLE 88
Master the Most Powerful Stress Control System of All Time 89
1. Change the Changeable 89
2. Remove Yourself from the Unacceptable 89
3. Accept the Unchangeable 89
Ten Ways to Deal with Difficult People 90
1. Change your response to the other person 90
2. Manage your perceptions 91
3. Minimize the time you spend with difficult people 91
4. Avoid discussing divisive issues 92
5. Don't beat yourself up 92
6. Develop a sense of humor 92
7. See it through the other persons' eyes 92
8. Hang out with positive people 93
9. Don't fight fire with fire 93
10. Make the other person right 93
How to Deal With People Who Are Intent on Blocking You 93
SUMMARY 95
NOTES 96
CHAPTER 6 97
The Beginning 97
APPENDIX A: Executive Coaching Commitment Form 103
APPENDIX B: Sample Questions for a Dyad Assessment 105
APPENDIX C: Sample Questions for a Team Effectiveness Assessment 107
APPENDIX D: Ground Rules for a Conflict Resolution Intervention Process 109
APPENDIX E: Sample Dyad Commitment 111
APPENDIX F: Sample Team Commitment 113
FOR YOUR CONTINUING LEARNING 115
ANSWER KEY 135
EXPLANATIONS TO SELF-ASSESSMENT QUESTIONS 136
ABOUT THE AUTHOR 147
ABOUT WOLF RINKE ASSOCIATES, INC. 148

About The Author. . .

Wolf J. Rinke, PhD, RD, CSP is the president and founder of Wolf Rinke Associates, Inc., an accredited provider of quality pre-approved home-study CPE courses for nutrition professionals available at www.easyCPEcredits.com. Another division (www.WolfRinke.com) has been custom designing and delivering stimulating keynote presentations, interactive problem solving funshops, and highly effective consulting, coaching, and educational services since 1988. Wolf specializes in building peak-performance teams and organizations, and providing one-on-one executive coaching that leads to dramatic improvements in performance and productivity.

Dr. Rinke is a…

  • Highly effective management consultant and executive coach with more than 30 years of hands-on management and leadership experience.
  • Certified speaking professional (CSP*) who is internationally known for his ability to energize, entertain, and empower. (*CSP-a credential earned by fewer than 500 professional speakers worldwide)
  • Widely published author of numerous CPE programs and bestselling books such as MAKE It a Winning Life: Success Strategies for Life, Love, and Business; Winning Management: 6 Fail-Safe Strategies for Building High-Performance Organizations; and Don't Oil the Squeaky Wheel and 19 Other Contrarian Ways to Improve Your Leadership Effectiveness.
  • Noted management, leadership, and personal development expert, ranked by Executive Excellence magazine among "the top 100 minds" in the field of personal and leadership development along with Tom Peters, Oprah Winfrey, Stephen Covey and others.
  • Media personality who has been featured on CNN and more than 300 TV and radio shows.
  • Highly decorated, retired lieutenant colonel of the US Army Medical Specialist Corps.
  • Former adjunct associate professor of management at Johns Hopkins and U. of Maryland.
  • Self-made millionaire who started to work full-time on a ship at age 14.

Some of the organizations that have benefited from Dr. Rinke's services include:

Am Red Cross o ARAMARK o Baxter o BCE Emergis (Canada) o Bristol-Myers Squibb o Brookings Institution o Centre for Leadership-Ontario (Canada) o Cigna o Continental/SiLite o Delta Air Lines o Dept of Health & Human Svcs o Dole o Dong Energy (Denmark) o Duke Power o Grocery Manufacturers of America o Hospital Purchasing & Materials Mgt Assn o Institute for Management Studies o Lykes Pasco o Manor Care o Marriott o Merck o Michelin o Motorola o NCR o NCI o Natl Dairy Council o Natl Health Corp o Natl Restaurant Assn o Ontario Hospital Assn (Canada) o Rockwool (Denmark) o SAP (Germany) o Sargento Foods o Saskatchewan Assn of Health Organizations (Canada) o Select Service Partner A/S (Denmark) o Seneca Foods o ServiceMaster o Sysco o Texas Instruments o UCB Pharma o US Foodservice o Veterans Admin o Warner Bros. o Wyeth-Ayerst Laboratories plus numerous other companies, organizations and associations throughout North America, Europe, and the Pacific Rim.

Several of his popular CPE programs available at www.easyCPEcredits.com include:

  • Beat the Blues: How to Manage Stress and Balance Your Life
  • The Power of Communication: How to Increase Your Personal and Professional Effectiveness
  • Win-Win Negotiation: Fail-Safe Strategies to Help You Get More of What You Want
  • Winning Management: 6 Fail-Safe Strategies for Building High-Performance Organizations
  • Don't Oil the Squeaky Wheel: Contrarian Ways to Improve Your Leadership Effectiveness
  • How to Motivate Employees to Achieve Peak Performance
  • How to Maximize Professional Potential & Increase Your Earning Power in Nutrition & Dietetics
  • Positive Attitude: The Key to Peak Performance
  • Managing Electronic and Traditional Meetings and Correspondence More Effectively

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