Manual with 1 reporting form, 121 pgs.
Will help you master highly
effective empowerment strategies including how to:
- give your power away without losing control
- build trust and improve morale
- increase cooperation
- tailor the level of delegation to the individual and the situation
- master an easy-to-use six step delegation process
- prevent reverse delegation
- practice the eight habits of highly effective coaches
- apply an effective coaching process that promotes self-discovery
- build an effective rewards and recognition program
- eliminate and/or reduce dysfunctional conflict behaviors
- deal more effectively with difficult people
- achieve lasting behavior changes
- leverage yourself so you can achieve more with less.
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1000, 1070, 1110, 1120, 1130, 6000, 6010, 6020, 6070, 6080, 7000, 7020,
7090, 7150, 7190, 7200
SUGGESTED Performance Indicators (PIs):
1.2.1, 1.2.6, 1.4.5, 1.5.4, 2.2.3, 2.3.1, 2.3.2, 2.3.3, 2.3.4, 2.3.5, 3.1.1, 3.1.2, 3.1.3, 3.1.4, 3.1.5, 3.1.6, 9.6.5, 9.6.6, 9.6.7, 11.3.6, 14.1.3, 14.1.7, 14.1.9, 14.4.2, 14.4.3, 14.4.6, 5.2.2
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and Coaching: High Impact Strategies for Doing More With Less, Second Edition
Wolf J. Rinke, PhD, RDN, CSP
© 2018 Wolf Rinke Associates, Inc. No part of this publication
may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording,
scanning, or otherwise, without the prior written permission of the
Angiline N. Gardi - "I loved the style of the writing. It made it enjoyable to read. I especially loved the quotes and humor breaks. And the scenarios really helped me gain greater understanding about the topics."
Sandra Teal - "I truly appreciated the logical reasoning behind the recommended approaches to how to handle the difficult people... easy to understand and great advice was given in this study."
Cynthia A. Peshek - "What I really appreciated was the summary section at the end of each chapter. I will be able to apply what I learned by reviewing all of the summaries on the job."
OVERVIEW AND INSTRUCTIONS
Welcome to Delegation and Coaching--High Impact Strategies for Doing More with Less--a pre-approved, accredited Continuing Professional Education CPE program. This CPE program is designed to help you internalize powerful delegation and coaching strategies that will enable you to achieve more with less. It is a Level 2 CPE program approved for 15 continuing education units (CPEUs). This means the reader has some knowledge of the literature and professional practice within the area covered. The focus of the program is to enhance knowledge and application.
To get the most out of this program please adhere to the following six steps:
Step 1: Review the objectives.
Step 2: Assess your current knowledge by completing the pre-self-assessment instruments and any other exercises contained in the CPE program.
Step 3: Score your current knowledge by comparing your answers to the scoring instructions.
Step 4: Read and reflect how you can apply the information to your current situation.
Step 5: Assess what you have learned by completing the self-assessment instrument.
Step 6: Compare your answers to the answer key, which you will find at the end of the study guide. If you scored at least 80% (60 questions) correct, you have completed the program and are ready to transfer your answers to the CONTINUING PROFESSIONAL EDUCATION REPORTING FORM in front of this program. If you scored less than 80% correct, re-read the appropriate sections of the program and re-test yourself until you score at least 80% (60 questions) correct.
After you have successfully completed the program, complete the CPE REPORTING FORM and:
Submit online at www.easyCPEcredits.com,
Or fax to (410) 531-9282,
Or mail to Wolf Rinke Associates, Inc., 13621 Gilbride Lane, Clarksville, MD 21029.
Upon receipt of your CPE Reporting Form, we will email you a Certificate of Completion within 3-5 business days.
When you submit your CPE Reporting Form to us via www.easyCPEcredits.com, fax, or mail be sure to write your correct email address in the space provided on the CPE Reporting Form. If writing by hand, be sure to print your email address clearly.
To ensure that our e-mails are delivered to your inbox (instead of
your junk/spam folders), please add firstname.lastname@example.org to your
Address Book or Safe List of allowed email senders. Also, be sure to
allow attachments from this email address.
As a result of studying and applying the concepts presented in this
self-directed learning program, you will be better able to:
- Build a positive organizational culture
- Improve morale
- Recognize the important role trust plays in all human interfaces
- Master eight steps to enhance trust
- Apply five "laws" that will enable you to influence others
and increase cooperation
- Determine your current level of delegation effectiveness
- Utilize five strategies to activate the "law of liking"
- Assess your current delegation skills
- Recognize why delegation is difficult to execute
- Identify obstacles to effective delegation
- Recognize the benefits of delegation
- Identify your delegation comfort zone
- Tailor the level of delegation to the individual and the situation
- Master a six step delegation process
- Identify when someone reverses the delegation process
- Apply strategies to prevent reverse delegation
- Manage like a coach not a cop
- Assess your current coaching skills
- Recognize three major responsibilities of effective coaches
- Develop eight habits of highly effective coaches
- Distinguish between coaching and counseling
- Apply the seven stages in the coaching process
- Use questions that promote self-discovery
- Enhance your ability to listen actively
- Implement 12 rules to build an effective rewards and recognition
- Eliminate and/or reduce dysfunctional conflict behaviors
- Apply a three-step stress control system
- Utilize 10 specific ways to deal more effectively with "difficult"
- Discover how to deal with people who are intent on blocking you
- Recognize how to achieve lasting behavior changes
- Apply empowerment strategies to achieve dramatic improvements in
performance, productivity, and profitability so you can do more with
TABLE OF CONTENTS
CHAPTER 1: Culture and Trust: The Foundation for Delegation and Coaching Effectiveness
CULTURE: A DEFINITION
CULTURE: WHY BOTHER?
CULTURE: THE KEYSTONE OF A STRONG FOUNDATION
TRUST: THE FOUNDATION FOR ALL HUMAN INTERACTIONS
EIGHT STEPS FOR BUILDING TRUST
Step 1: Tell Them More than They Want to Know
Step 2: Give Trust
Step 3: Hold Everyone Accountable
Step 4: Establish Boundaries
Step 5: Build a Learning Organization
Step 6: Practice Tough Love
Step 7: Walk Your Talk
Step 8: Practice High Touch
CHAPTER 2: How to Influence Others to Take Action
1. THE LAW OF LIKING
Strategy #1: Like People the Way They Are Not the Way They Ought To
Strategy #2: Understand the Other Person's Point of View
Strategy #3: Look For Commonalities
Strategy #4: Build Rapport
Strategy #5: Express Appreciation
2. THE LAW OF RECIPROCITY
3. THE LAW OF COMMITMENT
4. THE LAW OF SCARCITY
5. THE LAW OF EXPECTATION
HOW TO TAKE IT TO THE NEXT LEVEL
CHAPTER 3: How to Delegate Effectively
DELEGATION SKILLS-A SELF-ANALYSIS
DELEGATION: THE ULTIMATE RACKET?
WHY IS DELEGATING SO TOUGH TO DO?
THE WIIFM FACTOR
What's in it for them
What's in it for you
What's in it for your company, organization, or team
KNOW YOUR DELEGATION COMFORT ZONE
IT TAKES TWO BABY
WHEN TO DELEGATE
SIX STEPS TO DELEGATE LIKE A RAMMER
Step 1: Results-Mutually Agree on Results Expected
Step 2: Authority-Assign Tasks and the Authority to Go With It
Step 3: Motivate, Motivate, Motivate
Step 4: Monitor Performance
Step 5: Evaluate Performance
Step 6: Reward, Reward, Reward
in Accordance with Performance
HOW TO KEEP THE "MONKEYS" OFF YOUR BACK
Watch Out for Monkeys on the Move
How to Keep the Monkeys Where They Belong
"MONKEY BUSINESS" IN ACTION
CHAPTER 4: How to Coach Effectively
MANAGE LIKE A COACH, NOT A COP
COACHING: A DEFINITION
THE EIGHT HABITS OF HIGHLY EFFECTIVE COACHES
1. Get really good at asking questions
2. Master the art of listening actively
What is active listening anyway?
Benefits of listening actively
3. Master the PIN technique
4. Strive to be respected, not liked
5. Model the behaviors you want
6. Kill your ego
7. Exhibit empathy
8. Make them glad they were coached by you
COACHING AND COUNSELING-WHAT IS THE CONNECTION?
THE SEVEN STAGES OF EFFECTIVE COACHING
Stage 1: Agree on the Project
Stage 2: Mutually Identify the Goals and Outcomes Expected
Stage 3: Facilitate Self-Discovery
Use questions that promote self-discovery
Start with a Positive Listening Attitude
Pay Close Attention
Demonstrate that You Are Listening Actively
Listen for the "Big Picture"
Avoid Jumping to Conclusions
Ask Questions and Provide Feedback
Take Your Own Emotions into Account
Facilitate analysis and introspection
Share your good and bad experiences
Stage 4: Agree on the Boundaries
Stage 5: Authorize and Empower
Stage 6: Summarize and Reality Test
Stage 7: Track and Follow Through
Step 8: Celebrate, Reward, and Recognize
Rule #1: Stimulate internal motivation
Rule #2: Tie rewards to performance
Rule #3: Tie rewards to the coachee's progress
Rule #4: Tie rewards to individual preferences
Rule #5: Do it in public
Rule #6: Be fair
Rule #7: Do it in a timely manner
Rule #8: Be specific
Rule #9: Do it randomly
Rule #10: Tell stories
Rule #11: Offer lots of variety
Rule #12: Get people involved
CHAPTER 5: How to Resolve Conflicts and Deal with Difficult People
HOW TO RESOLVE CONFLICTS
HOW TO DEAL WITH DIFFICULT PEOPLE
Master the Most Powerful Stress Control System of All Time
1. Change the Changeable
2. Remove Yourself from the Unacceptable
3. Accept the Unchangeable
Ten Ways to Deal with Difficult People
1. Change your response to the other person
2. Manage your perceptions
3. Minimize the time you spend with difficult people
4. Avoid discussing divisive issues
5. Don't beat yourself up
6. Develop a sense of humor
7. See it through the other persons' eyes
8. Hang out with positive people
9. Don't fight fire with fire
10. Make the other person right
How to Deal With People Who Are Intent on Blocking You
CHAPTER 6: The Beginning
APPENDIX A: Executive Coaching Commitment Form
APPENDIX B: Sample Questions for a Dyad Assessment
APPENDIX C: Sample Questions for a Team Effectiveness Assessment
APPENDIX D: Ground Rules for a Conflict Resolution Intervention Process
APPENDIX E: Sample Dyad Commitment
APPENDIX F: Sample Team Commitment
FOR YOUR CONTINUING LEARNING
EXPLANATIONS TO SELF-ASSESSMENT QUESTIONS
ABOUT THE AUTHOR
ABOUT THE AUTHOR
Wolf J. Rinke, PhD, RDN, CSP is the president and founder of Wolf Rinke Associates, Inc., a company that has provided high-quality CPE programs to nutrition professionals since 1990.
He earned a BS at Drexel University, an MS at Iowa State University, a Ph.D. in Continuing and Vocational Education (Adult Ed) at the University of Wisconsin, and interned at Walter Reed Army Medical Center. He participated in a test item writer workshop sponsored by the Commission on Dietetic Registration (CDR).
Wolf is a past Adjunct Associate Professor, Graduate School of Management & Technology, University of Maryland, and a former Adjunct Faculty Member, School of Continuing Studies, The Johns Hopkins University.
He is the past president of the DC Dietetic Association and has been honored by the Academy with the Award for Excellence in the practice of Management; the Outstanding Dietitian of the Year Award; the Outstanding Service Award; and has delivered the Lenna Frances Cooper Lecture.
At the Academy he has served in numerous leadership roles including Chair, Scholarship Committee, DBC; Chair, Communication Committee, CDR; Chair, Area Coordinating Committee, COE; Chair, COE, and member of the Resource for Education Programs Committee; Honors Committee; CDR, Licensure Panel and Ethical Practices Task Force; CDR; House of Delegates and Board of Directors.
He is the author of more than 500 articles, numerous CPE self-study programs, and several popular books including Make It a Winning Life: Success Strategies for Life, Love and Business; Winning Management: 6 Fail-Safe Strategies for Building High-Performance Organizations; and Don’t Oil the Squeaky Wheel and 19 Other Contrarian Ways to Improve Your Leadership Effectiveness.
Special thanks to the following individuals for their careful review.
Sara Long Roth, PhD, RD, LD
Professor, Director, Didactic Program in Dietetics
Department of Animal Science, Food and Nutrition
Southern Illinois University
Richard F. Patterson, EdD, RD
Hotel, Restaurant, Tourism Management and Dietetics
Western Kentucky University
Bowling Green, Kentucky
J. Lan Tucker, MBA, RD, LD, CLC
Clinical Support Specialist
Fresenius Medical Care, N.A.
San Diego, California
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