Manual with 1 Reporting Form, 102 pgs.
According to one expert reviewer this "is an easy and
engaging read [that provides] broad coverage of both traditional and
virtual meetings which are becoming more prevalent as well as in-depth
coverage of email communication. Overall, this is a great reference
for anyone who conducts meetings or writes emails." You will learn how to:
- Conduct fewer and shorter meetings while at the same time increasing
their effectiveness
- Enhance the positive climate of virtual and traditional meetings
- Keep all meetings action and outcome focused
- Improve meeting attendance
- Utilize appropriate technology to achieve specific meeting objectives
and captivate participants
- Use visuals and involvement techniques to make sure everyone stays
tuned-in
- Decide what to do with each correspondence and email
- Master specific high impact email productivity enhancers
- Spend far less time doing correspondence and emails
- Discover how to make email work for you, instead of against you.
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To order an ADDITIONAL Reporting Form click below:
C210F |
10 CPEUs |
REPORTING FORM |
$30.00
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Manage
Electronic and Traditional Meetings and Correspondence
More Effectively
Wolf J. Rinke, PhD, RD, CSP
© 2011 Wolf Rinke Associates. No part of this publication
may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording,
scanning, or otherwise, without the prior written permission of the
Publisher.
CUSTOMER COMMENTS
Shannon Simpfenderfer: "LOVED the Before/During Meeting and Meeting
Eval. forms (Exhibit 2-4)!"
Robin Runion: "Fun, informative, practical to the point."
Kellie May: "Easy to read: I felt like you were talking directly
to me."
Alexandra Welch: "The subject matter related to meeting management
and correspondence can be very dry however you made it interesting and
enjoyable. Thank you."
Delana Higley: "How to Manage Meetings and Correspondence More
Effectively gave me tips to sharpen my skills when conducting presentations
and communicating with busy co-workers."
OVERVIEW AND INSTRUCTIONS
Welcome to the Manage Electronic and Traditional Meetings and Correspondence
More Effectively self-directed learning program.
This level 2 program is designed to help you manage meetings and all
types of correspondence more effectively. It is also designed to help
you earn ten (10) Continuing Professional Education Units (CPEUs).
To get the most out of this program, it is suggested that you adhere
to the following steps:
Step 1: Review the objectives.
Step 2: Assess your current knowledge by completing the self-assessment
instruments and any other exercises contained in the self-study program.
Step 3: Score your current knowledge by comparing your answers to the
scoring instructions contained in this self-study program.
Step 4: Read and reflect on how you can apply the information.
Step 5: Assess what you have learned by completing the self-assessment
instrument.
Step 6: Compare your answers to the answer key. If you scored at least
80% correct, you have completed the program and are ready to transfer
your answers to the CPEU REPORTING FORM. If you scored less than 80%
correct, re-read the program until you score at least 80% correct.
After you have successfully completed the program complete the CPE
REPORTING FORM on our website or you can click here. If you would rather not submit your RF to us on our website then you can fax it to: (410) 531-9282, or Mail it to: Wolf Rinke Associates, 721 Valley Forge Road #486, Valley Forge, PA 19481.
Please see FAQ's re: how to best submit your CPE Reporting Form to get some helpful tips to ensure you get your Certificate of Completion quickly & successfully.
We will email your Certificate of Completion.
When you submit your CPEU Reporting Form to us via mail, fax or www.easyCPEcredits.com,
be sure to write your correct email address in the space provided on
the CPE Reporting Form. If writing by hand, be sure to print your email
address clearly.
To ensure that our emails are delivered to your inbox (instead of
your junk/spam folders), please add cpesupport@wolfrinke.com to your
Address Book or Safe List of allowed email senders. Also, be sure to
allow attachments from this email address.
I would like to help you manage your meetings and correspondence more
effectively. If you have questions or suggestions, please write or call.
HAPPY LEARNING
Wolf J. Rinke, PhD, RD, CSP
OBJECTIVES
As a result of studying and applying concepts presented in this self-directed,
accredited learning program, you will be better able to:
- Recognize how much time is wasted in meetings;
- Appreciate that different types of meetings require different types
of organization and leadership skills;
- Recall the five basic types of meetings and the appropriate organization
and leadership skills associated with each type of meeting;
- Habitually ask two basic questions that should be asked before every
meeting;
- Recognize that meetings should be the exception, not the rule;
- Contrast positive and negative outcomes associated with meetings;
- Manage meetings more effectively by developing and distributing
a written agenda before every meeting;
- Control duration of meetings by computing the cost of every meeting
in advance;
- Improve the productivity of meetings by monitoring meeting effectiveness
through use of before-, during- and after-meeting checklists and evaluation
forms;
- Enhance the positive climate of meetings;
- Keep meetings action and outcome focused;
- Improve meeting productivity and attendance by rotating the chair
responsibility;
- Recognize that virtual meetings continue to increase in popularity;
- Recognize three basic types of virtual meetings;
- Recognize what to do before facilitating your first virtual meeting;
- Select the appropriate technology tools to achieve specific meeting
objectives;
- Recognize what actions to take about one to two weeks before a
virtual meeting;
- Identify participants' needs in advance of the virtual meeting;
- Take specific actions before, during and after virtual meetings
to enhance their productivity;
- Use the agenda to "steer" participants through the virtual
meeting;
- Use lots of visuals and involvement techniques to make sure everyone
stays tuned-in;
- Get buy-in to agreed upon decisions;
- Use specific strategies to captivate participants
- Appreciate that most people spend too much time managing correspondence;
- Recognize that processing and storing print documents tends to
be extremely inefficient and expensive;
- Identify three options for any piece of correspondence;
- Get in the habit of handling each correspondence no more than two
times;
- Ask six specific questions to decide what to do with each correspondence;
- Apply specific rules for effective correspondence management;
- Contrast benefits and disadvantages of digital and print documents;
- Recognize that most people get too many emails (an average of 71.51
per day);
- Appreciate the number of email messages are projected to continue
to increase dramatically;
- Recognize that emails are not very important nor urgent;
- Master specific high-impact email productivity enhancers;
- Apply specific email etiquette and other rules to improve email
effectiveness;
- Discover how to make email work for you, instead of against you.
TABLE OF CONTENTS
ACKNOWLEDGMENTS ii
OVERVIEW AND INSTRUCTIONS iii
OBJECTIVES v
TABLE OF CONTENTS vii
INTRODUCTION 1
NOTES 1
CHAPTER 1: How to Manage Traditional Meetings More Effectively 2
TYPES OF MEETINGS 2
1. Decision-Making Meeting 2
2. Information-Sharing Meeting 3
3. Idea-Generating or Creativity Meeting 3
4. Social Meeting 3
5. Celebration Meeting 4
MANAGING MEETINGS: THE BASICS 4
Before the Meeting 6
During the Meeting 11
After the Meeting 16
MANAGING MEETINGS: ADVANCED TECHNIQUES 17
SUMMARY 20
NOTES 21
CHAPTER 2: How to Manage Virtual Meetings More Effectively 23
WHAT ARE VIRTUAL MEETINGS 24
Audio Conferencing 25
Video Conferencing 26
Web Conferencing 27
Pros and Cons of Virtual Meetings 28
Preparing for Your Virtual Meeting 29
Attend Several Virtual Meetings 29
Consult With Experts 30
Become Familiar with the Technology 30
Shorten Your Meeting and Other Time Considerations 30
If it's an Important Virtual Meeting Conduct a "Dry Run" 31
What to Do Before the Meeting 31
Look Your Electronic Best 33
Get Ready In Advance of Your Meeting 34
What to Do About an Hour before the Meeting 34
What to Do Just Before Getting Started 34
During the Meeting 35
Use Your Voice to Your Advantage 36
Use the Agenda to "Steer" the Participants through the Meeting
37
Make Sure Everyone Stays Tuned In 38
Use Visuals to Keep People Tuned In 38
Involve the Participants More Than You Think Is Wise 39
Do Lots of Q&A 39
Don't Just Make Decisions, Get Buy-in 39
Captivate the Participants 40
After the Meeting 40
A Look Back to the Future 40
SUMMARY 41
NOTES 44
CHAPTER 3: Managing Correspondence or How to Slay the Paper Dragon 47
MANAGE CORRESPONDENCE, DON'T LET IT MANAGE YOU 49
Take Care of It 49
Pitch It 53
Process It 54
To File or Not To File
That Is the Question 55
BENEFITS AND ADVANTAGES OF DIGITAL VS. PRINT DOCUMENTS 56
GO PAPERLESS? 58
DON'T FILE IT
DIGITIZE IT 59
SUMMARY 59
NOTES 61
CHAPTER 4: How to Manage Emails More Effectively or How to Slay the
Electronic Dragon 63
EMAILS
YOU CAN'T LIVE WITH THEM AND YOU CAN'T LIVE WITHOUT THEM
63
TEN HIGH IMPACT EMAIL PRODUCTIVITY ENHANCERS 64
1. Don't Check Your Email on Demand 64
2. Don't Answer Your Email at Your Most Productive Time of Day 64
3. Don't Multi-Task 65
4. Do Emails No More Than Two Times per Day 65
5. Let Your Email Program Manage Your Email As Much As Possible 66
6. Declare One Day a Week Email Free 66
7. Avoid Email Wars 66
8. Always Ask: "Is There A Need For This Email?" Before Writing
Anything 66
9. Avoid CCs and "Reply To All" 66
10. Recognize Email Limitations 67
EMAIL ETIQUETTE AND OTHER RULES TO IMPROVE EMAIL EFFECTIVENESS 68
Make the Subject Relevant To the Reader 68
KISS It and Keep It Short 68
Make It Personal 68
Use Templates for Frequently Used Responses 68
Give Complete Contact Information 69
Keep it Tame Don't "Flame" 69
Avoid "Spamming" 69
Don't Reply To Spam 69
Don't Forward Potential Hoaxes and Chain Letters 69
Use Attachments Sparingly 70
Install a Highly Effective "Security" Software Program 70
Avoid Jargon, Abbreviations and Sexist Language 70
Do Not Overuse the High Priority Option 70
Do Not Write in CAPITALS 71
Use a Meaningful Subject Line 71
Answer As Soon As Possible 71
Use the "Reply" Function Instead Of Starting Out New 71
If Angry, Observe the 24-Hour Rule 72
When Mass Mailing Avoid Listing All Email Addresses 72
Do Not Use the Request "Return Receipt" Function 72
Do Not "Recall" an Email 72
Do Not Copy a Message or Attachment Without Permission 72
Remember, There Are No Secrets in Cyberspace 73
SUMMARY 73
NOTES 75
CHAPTER 5: The Beginning 76
APPENDIX A: The Brainstorming Technique 79
APPENDIX B: The Nominal Group Technique (NGT) 80
APPENDIX C: The What if...? Technique 81
APPENDIX D: Live Meeting Ground Rules 82
APPENDIX E: Virtual Meeting Ground Rules 83
FOR YOUR CONTINUING LEARNING 84
SELF-ASSESSMENT INSTRUMENT 86
ANSWER KEY 95
EXPLANATIONS TO SELF-ASSESSMENT QUESTIONS 96
ABOUT THE AUTHOR 102
ABOUT WOLF RINKE ASSOCIATES, INC. 103
About The Author. . .
Wolf J. Rinke, PhD, RD, CSP is the president and founder of Wolf Rinke Associates, an accredited provider of quality pre-approved home-study
CPE courses for nutrition professionals available at www.easyCPEcredits.com.
Another division (www.WolfRinke.com) has been custom designing and delivering
stimulating keynote presentations, interactive problem solving funshops
and highly effective consulting, coaching and educational services since
1988. He specializes in building peak-performance teams and organizations,
and providing one-on-one executive coaching that leads to dramatic improvements
in performance and productivity.
Dr. Rinke is a. . .
- Highly effective management consultant and executive coach with
more than 30 years of hands-on management and leadership experience.
- Certified speaking professional (CSP*) who is internationally known
for his ability to energize, entertain and empower. (*CSP-a credential
earned by fewer than 500 professional speakers worldwide)
- Widely published author of numerous CPE programs and bestselling
books such as MAKE It a Winning Life: Success Strategies for Life,
Love, and Business, Winning Management: 6 Fail-Safe Strategies for
Building High-Performance Organizations and Don't Oil the Squeaky
Wheel and 19 Other Contrarian Ways to Improve Your Leadership Effectiveness.
- Noted management, leadership and personal development expert, ranked
by Executive Excellence magazine among "the top 100 minds"
in the field of personal and leadership development along with Tom
Peters, Oprah Winfrey, Stephen Covey and others.
- Media personality who has been featured on CNN and more than 300
other TV and radio shows.
- Highly decorated, retired lieutenant colonel of the US Army Medical
Specialist Corps.
- Former adjunct associate professor of management at Johns Hopkins
and U. of Maryland.
- Self-made millionaire who started to work full-time on a ship at
age 14.
Some of the organizations that have benefited from Dr. Rinke's services
include:
Am Red Cross o ARAMARK o Baxter o BCE Emergis (Canada) o Bristol-Myers
Squibb o Brookings Institution o Centre for Leadership-Ontario (Canada)
o Cigna o Continental/SiLite o Delta Air Lines o Dept of Health &
Human Svcs o Dole o Dong Energy (Denmark) o Duke Power o Grocery Manufacturers
of America o Hospital Purchasing & Materials Mgt Assn o Institute
for Management Studies o Lykes Pasco o Manor Care o Marriott o Merck
o Michelin o Motorola o NCR o NCI o Natl Dairy Council o Natl Health
Corp o Natl Restaurant Assn o Ontario Hospital Assn (Canada) o Rockwool
(Denmark) o SAP (Germany) o Sargento Foods o Saskatchewan Assn of Health
Organizations (Canada) o Select Service Partner A/S (Denmark) o Seneca
Foods o ServiceMaster o Sysco o Texas Instruments o UCB Pharma o US
Foodservice o Veterans Admin o Warner Bros. o Wyeth-Ayerst Laboratories
plus many other companies, organizations and associations throughout
North America, Europe & the Pacific Rim.
Several of his popular CPE programs available at www.easyCPEcredits.com
include:
- Beat the Blues: How to Manage Stress and Balance Your Life
- The Power of Communication: How to Increase Your Personal and Professional
Effectiveness
- Win-Win Negotiation: Fail-Safe Strategies to Help You Get More of
What You Want
- Winning Management: 6 Fail-Safe Strategies for Building High-Performance
Organizations
- Don't Oil the Squeaky Wheel: Contrarian Ways to Improve Your Leadership
Effectiveness
- How to Motivate Employees to Achieve Peak Performance
- How to Maximize Professional Potential & Increase Your Earning
Power in Nutrition & Dietetics
- Positive Attitude: The Key to Peak Performance
- Delegation and Coaching: High Impact Strategies for Doing More With
Less
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