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Vol. 4 No. 5, May 2012 Copyright 2012 by Wolf J.
Rinke
Feel free to forward this eNewsletter to other Nutrition Professionals.
To get your own FREE subscription click above.
1. NEW CPE--HOT OFF THE PRESS
2. NUTRITION NEWS YOU CAN USE
3. HOW TO SAVE UP TO 16% ON CPEUs
4. LISTEN ACTIVELY AND GET MORE OF WHAT YOU WANT -PART II
5. HEAR WOLF "HOWL"--I MEAN SPEAK
6. HUMOR BREAK
7. ABOUT THE EDITOR
8. PRIVACY STATEMENT AND SUBSCRIPTION INFORMATION
INSIGHT BREAK
"Let a fool hold his tongue and he will pass for a sage."
-Publilius Syrus, First Century BC, Maxim 914
1. NEW CPE--HOT OFF THE PRESS
Inspiring and Supporting Behavior Change:
A Food and Nutrition Professional's Counseling Guide
A. Constance, MA, RD, CDE and C. Sauter, MS, RD, CDE
C227, 14 CPEUs, $109.95
http://www.wolfrinke.com/CEFILES/C227CPEcourse.html.
The program consists of a book (142 pages) and study guide (35 pages).
This program is designed to help deepen your abilities to inspire and
motivate your patients to take actions that will improve their health
and the quality of their life. If you have ever been frustrated by a
lack of patient involvement in their self-care, this high impact program
is for you. More specifically it will help you:
- Apply motivational interviewing techniques to help patients explore
and resolve ambivalence and move toward change.
- Assess the willingness of patients to make specific changes and
plan approaches using the Stages of Change approach.
- Master an easy to use goal setting method that you can implement
immediately
- Evaluate possible mental and emotional health issues that may need
additional assessments and treatments before behavior change can be
effectively addressed.
- Evaluate low health literacy and cultural issues in self-management
and implement strategies to effectively address them.
For more information click
here.
Approved by CDR, CBDM
For RDs & DTRs: Suggested Learning Need Codes for the Prof. Dev.
Portfolio:
1000, 1020, 1040, 1090, 1130, 1140, 6000, 6010, 6020, 6030, 6040, 6050,
6060, 6070, 6080, 7120
2. NUTRITION NEWS YOU CAN USE
It is likely that your patients are not following your advice
Did you know that fewer than 20% of people with diabetes follow self-management
recommendations set by their health care professional?
That was one of the findings in the Diabetes Attitudes and Wishes Study
(DAWN), published in Clinical Diabetes. The study also identified that
most health care professionals are frustrated by the lack of adherence
to self management recommendations.
ACTION STEP: Master techniques and tools to help patients with chronic
health conditions set and achieve self management goals. See the previous
paragraph or go to http://www.wolfrinke.com/CEFILES/C227CPEcourse.html.
Source: Funnell M. The Diabetes Attitudes, Wishes and Needs (DAWN) study.
Clin Diabetes. 2006;24:154-155.
3. HOW TO SAVE UP TO 16% ON CPEs
To save up to 16% on all of our easy to use, high quality CPE products
go to www.easyCPEcredits.com and use the coupon on the "home
page."
Now you can save even more by ordering e-courses
Hurry-coupon expires 5/15/12.
4. LISTEN ACTIVELY AND GET MORE OF WHAT YOU WANT -PART II
by Wolf J. Rinke, PhD, CSP
In the April issue of this eNewsletter
we identified four specific strategies that you can use to listen actively
and get more of what you want:
1. Start with a Positive Listening Attitude
2. Pay Close Attention
3. Demonstrate That You Are Listening
4. Listen for the "Big Picture"
Let's go on from there and discover four other strategies:
5. Avoid Jumping to Conclusions
While listening to the big picture, be careful not to jump to conclusions.
Our personal filters, assumptions, stereotypes, preconceptions, judgments,
and beliefs can distort what we hear. As a listener, your role is to
understand the world through the sender's eyes and ears. This may require
you to remind yourself to shut down your preconceptions and withhold
judgment and to:
- Focus on the ideas being communicated not who or how it is being
said.
- Avoid trying to read the other person's mind.
- Become aware of your stereotypes and shut them down.
- Don't zero in on "emotional" words.
- Avoid labeling people-she is just a student, receptionist, patient,
etc.
- Don't fill in the blanks.
- Ask for clarification.
- Reality test, state what you think you heard in your own words.
- Ask questions and provide feedback.
6. Avoid Interrupting
Interrupting is a waste of time. It frustrates the sender and interferes
with the receiver fully understanding the message. Make it a habit to:
- Allow the sender to finish his thoughts.
- Not interrupt with counterarguments.
- Avoid erasure comments such as "Ya but…"
- Go beyond the words-listen to what the sender means by the words.
7. Ask Questions and Provide Feedback
Once the sender has completed his message, reflect on what you think
was said and ask questions and provide feedback (reality test) to make
sure that you are on the same page:
- Reflect back what you think you've heard by paraphrasing. "What
I'm hearing is…" and "Sounds like you are saying…"
are great ways to reflect back.
- Ask questions to clarify certain points. "What do you mean
when you say…" or "Is this what you mean?" or
"How do you mean?"
- Summarize the speaker's comments periodically.
8. Take Your Own Emotions into Account
Active listening is a demonstration of respect and understanding. As
the listener it's your job to gain information and the sender's perspective.
You bring the communication process to a screeching halt if you attack
the sender or otherwise put her down. If you find yourself responding
emotionally, say so, and ask for more information by using "I"
language: "I may not understand you correctly, and I find myself
taking what you said personally. What I thought I heard you say is ….
is that what you mean?" In an emotionally charged interchange it's
important for you to listen for feelings and acknowledging them by saying
for example: "You seem to feel angry when I talk about …"
or "You seem to feel frustrated, is that because…?").
Remember to never assume anything--it will get both parties in trouble.
Instead live by: If in doubt, check it out. To take your emotions into
account:
- Respect geographic, linguistic and ethnic differences.
- Tune into your own biases, stereotypes, and opinions so that you
can silence them.
- Avoid defensiveness.
- Leave your ego at the door.
- Be candid, open, and honest in your response.
- Assert your opinions respectfully by using "I" statements.
- Treat the other person with respect.
Source: Excerpted from W. J. Rinke, The Power of Communication: How
to Increase Your Personal and Professional Effectiveness, Ch. 5. (CPE
Home Study Course, approved for 20 CPEUs), Wolf Rinke Associates, Clarksville,
MD, 2006, click here for information.
5. HEAR WOLF "HOWL"--I MEAN SPEAK
May 5, 2012 "Positive Attitude: How to Live a Happier, Healthier
and Wealthier Life," La Crosse, WI, The Diabetes Ed Ctr and Franciscan
Healthcare Foundation. Contact Guggenbuehl.MerriJo@mayo.edu for specifics.
Sep 28, 2012 "Positive Attitude: The Key to Wellness and Peak
Performance," Providence, RI, Rhode Island Certified Diabetes Outpatient
Educators. Contact dianepezza@cox.net for specifics.
Oct 3, 2012 "Increasing Your Personal Leadership Effectiveness",
Los Angeles, CA. This full day seminar may be open to you if your company
is a member of the Institute of Management Studies (IMS). Contact Michael
Alley, losangeles@ims-online.com for specifics.
Recommend me to the meeting planner of your upcoming state or local
dietetic association and I will help make your next meeting a "howling
success." As a way of giving back, I speak to ADA groups at significantly
reduced rates.
6. HUMOR BREAK
Active listening has many benefits…
John goes to the doctor with a swollen leg. After a careful examination,
the doctor gives John a pill big enough to choke a horse.
"I'll be right back with some water," the doctor tells him.
The doctor has been gone for quite some time and John finally loses
patience. He hobbles out to the drinking fountain, forces the pill down
his throat and drinks lots, and lots of water until he is finally able
to swallow the pill. After that, John hobbles back into the examining
room to wait for the doctor.
After another few minutes the doctor comes back with a bucket of warm
water and says: "Okay, John, let the tablet dissolve in this water
and then soak your swollen leg for at least 30 minutes."
7. ABOUT THE EDITOR
Dr. Wolf J. Rinke, RD, CSP is the president of Wolf Rinke Associates--an
accredited provider of easy to use CPE home study programs for nutrition
professionals since 1990 available at www.easyCPEcredits.com. He is
also a highly effective management consultant and executive coach who
specializes in building peak performance organizations, teams and individuals,
and an author of numerous CPE home study courses, audio/video programs
as well as several best selling management, leadership and self-development
books including Make it a Winning Life--Success Strategies for Life,
Love and Business. In addition he is an internationally recognized keynote
speaker and seminar leader who delivers customized presentations that
combine story telling, humor and motivation with specific "how
to" action strategies that participants can apply immediately to
improve their personal and professional lives. Preview a demo at www.WolfRinke.com
or call 800-828-9653. If you have questions, or would like him to address
a specific issue or topic please e-mail him at WolfRinke@aol.com.
8. PRIVACY STATEMENT AND SUBSCRIPTION INFORMATION
We will not make your name or e-mail address available to anyone. Period!
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