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Vol. 1 No. 6, August 2009 Copyright 2009 by Wolf
J. Rinke
Feel free to forward this eNewsletter to other Nutrition Professionals.
To get your own FREE subscription click above.
IN THIS ISSUE
1. NUTRITION NEWS YOU CAN USE
2. NEW CPE COURSE-HOT OFF THE PRESS
3. HOW TO COMMUNICATE AND GET MORE OF WHAT YOU WANT-Part I
4. HEAR WOLF "HOWL"-UPCOMING TELE-SEMINARS + CPE CREDITS
5. HUMOR BREAK
6. ABOUT THE EDITOR
7. PRIVACY STATEMENT AND SUBSCRIPTION INFORMATION
INSIGHT BREAK
"If there is any one secret of success, it lies in the ability
to get the other person's point of view and see things from his angle
as well as your own."
-Henry Ford
1. NUTRITION NEWS YOU CAN USE
UP to 1/3 of Older Adults May Not be Getting Enough Vitamin B 12
Vitamin B 12 concerns used to focus on vegetarians since most vitamin
B 12 comes from animal products. However, up to 1/3 of older adults
may not be able to absorb vitamin B 12 from animal products even if
their intake is adequate. The vitamin B 12 deficiency symptoms of depression
and forgetfulness are often overlooked because they may take years as
the body slowly uses up the liver reserves of the vitamin. Supplements
may help but increasing foods fortified with vitamin B 12 may be a healthier
solution.
To learn more about this, as well as other nutrient issues focused on
the elderly read C186, Geriatric Nutrition, 3rd Edition by K. Chapman-Novakofski,
RD, LD, PhD, http://www.wolfrinke.com/CEFILES/cenutr.html#C186.
2. NEW CPE COURSE-HOT OFF THE PRESS
The Power of Communication: How to Increase Your Personal and Professional
Effectiveness, W. J. Rinke, PhD, RD, CSP, C197, 20 CPEUs, $149.95
Do you have misunderstandings, disagreements or fights? Do your patients,
employees, colleagues, spouse and children follow your instructions?
Are you able to persuade people to do what you want them to do even
if they don't feel like it? Are people anxious to follow you? In short,
are you getting all you want at work and at home? If your answer is
"no" to at any of these, then this program is for you. In
this fun and easy-to-read CPE program you will discover fail-safe strategies
that will enable you to:
- eliminate barriers to effective communication.
- master the art of "reality testing."
- ask questions that lead to improved results.
- achieve win-win outcomes.
- improve your ability to empathize with others.
- minimize cognitive distortions.
- develop charisma, social competence and people skills.
- master strategies to develop trust.
- build genuine relationships and intimacy.
- discover how you can avoid hurting other people's feelings.
- communicate congruently, authentically and effectively.
- improve your active and empathetic listening skills.
- influence and persuade others.
- take advantage of the benefits associated with asking questions.
- deal more effectively with "difficult people."
- achieve dramatic improvements in your personal and professional
effectiveness.
ACTION STEP: For an excerpt read the article that follows. Then go
to http://www.wolfrinke.com/CEFILES/cepd.html#C197
for more info.
3. HOW TO COMMUNICATE AND GET MORE OF WHAT YOU WANT-Part I
Do you have problems with communication in your hospital and at home?
Whenever I ask that question of my audiences virtually all hands go
up. Why? Because we are all terrible communicators. Here are five specific
strategies that will help you communicate more effectively and get more
of what you want. (There will be seven other strategies in the next
issue of this eNewsletter 1-7 http://www.wolfrinke.com/CEFILES/cenl.htm)
1. Reality Test
Most of us assume words have meaning. They do not! The fact is all of
us speak a different "language" because we all have different
values, beliefs and life experiences that impact how we interpret everything.
For example, what does the word "fast" mean to you? If you've
been dieting, it probably means "to not eat." If you are an
amateur photographer, you might be thinking of the speed of film. If
you do a lot of laundry, you might be thinking of how stable a color
is. If you like to race, you might think of the speed of a vehicle.
And the list goes on. To get around this, reality test, especially when
a shared understanding is critical. Here are several examples. When
your spouse tells you how much you irritate him, summarize your conversation:
"Sweetheart, let me just make sure that you and I are on the same
page. What I heard you say was . . ." At the end of a complicated
instruction to one of your patients: "Now Miss Eager, we went over
a lot of technical information. To make sure that you will be able to
follow my instructions please repeat what you heard me say."
2. Get Really Good at Asking Questions
As an executive coach I've learned the benefits of asking questions:
- Puts you in control of the conversation. Questions elicit an almost
Pavlovian response in the listener to find an answer.
- Establishes rapport. Questions demonstrate interest, which causes
others to like you. And people who like you are more likely to comply
with your wishes and requests.
- Builds trust. Eliciting ideas from others causes them to feel that
you care about them, which helps build trust.
- Achieves deeper understanding. When you ask questions, you will
help the other party focus on what you want them to focus on.
- Provides for greater buy-in, higher motivation and compliance. Questions
allow the other party to come up with their "solution,"
and invariably their level of commitment will increase.
3. Avoid Fundamental Attribution Errors
Someone is late for an appointment and we perceive that they don't care
or are sloppy, when in fact they may have had an accident. In psychology
this is referred to as making a fundamental attribution error. I refer
to it as "we are very good at running our own movies," meaning
that we attach all kinds of meanings to behavior we observe that has
nothing what-so-ever to do with the person's actions. In my coaching
practice, I see this all the time. A manager tells me: "My boss
does not care about me." I ask: "How do you know?" "Well,
he never tells me anything." I ask: "How do you mean?"
"Well most of the time I find out stuff through the grapevine instead
of from my boss." I ask: "Have you ever asked him to keep
you in the loop?" Manager: "No, but you know, that is a very
good idea. I should really do that." My consistent advice is deceptively
simply but extremely powerful: If in doubt, check it out.
4. Utilize Adult Language
According to Eric Berne and Thomas Harris, of the transactional analysis
(TA) fame, all of us utilize three different internal "recordings"
that represent our "ego states": child, parent and adult.
The child ego state refers to the behavior pattern, thoughts and feelings
we learned as children. They include helplessness, blaming and emotional
expressions such as "I can't help it," "Don't blame me,"
"It's your fault," etc. Nonverbal cues of the child ego state
include whining, whistling, laughing, teasing, expressing dejection,
pouting, nail biting, moving restlessly, and looking rebellious, nervous
or sad.
Our parent ego state was developed by observing parents and other authority
figures. When we are in a parent role we tend to be very judgmental,
critical, controlling, comforting or nurturing, and use such phrases
as "You can't do that," "You have to," "Always,"
"Never," etc. Nonverbal cues include finger pointing, looking
at your watch while communicating, finger tapping, pressing lips tight,
grinding teeth, checking up on others, scowling, sneering, patronizing
or expressing sympathy.
The third internal recording is that of the adult. An adult is a fact
finder, information seeker, analyzer and logical problem solver. When
you use your adult recording, you ask why?, what?, when?, where?, who?
how? and say such things as "I made a mistake," "I changed
my mind," "I don't know," "I don't understand,"
"It's my opinion," "Let me check on that," and "What
can we learn from this?" When you are in this ego state, you tend
to be clear, calm and non-judgmental. Your nonverbal expressions include
straight but relaxed posture, comfortable eye contact and a friendly
face that says, "I'm interested in what you have to say. I'm alert,
thoughtful and attentive."
Communication effectiveness is dramatically enhanced when you express
yourself in an adult ego state, especially when both you and the other
party are playing the same recording. Since it is difficult to change
other people I strongly urge you to get in the driver's seat of your
transactions by using adult language whenever you are communicating.
If you like more help with this, read my How to Maximize Professional
Potential & Increase Your Earning Power in Nutrition & Dietetics,
CPE program http://www.wolfrinke.com/CEFILES/cepd.html#C187.
5. Accept 111 Percent Responsibility for the Entire Communication Process
Most of us are expert at playing the blame game. Have you noticed that
when there is a breakdown in communications, it's almost always the
fault of someone or something else, but seldom the person who is making
the excuses! To make this point, ask someone who arrives late for a
meeting: "Would you have been on time if $1,000 were riding on
it?" The typical answer is "Of course!"
To achieve dramatic improvements in your communication effectiveness,
I strongly recommend that you buy 111 percent into the following axiom:
If it is to be, it is up to me. (This one works for all aspects of your
life, so do try this at home.)
In the next eNewsletter http://www.wolfrinke.com/CEFILES/cenl.htm I'll
share seven other communication strategies that will help you get more
of what you want.
Source: Excerpted from The Power of Communication: How to Increase
Your Personal and Professional Effectiveness, W. J. Rinke, PhD, RD,
CSP, C197, 20 CPEUs, http://www.wolfrinke.com/CEFILES/cepd.html#C197.
4. HEAR WOLF "HOWL"-UPCOMING TELE-SEMINARS + CPE CREDITS
Just in time to help you deal with the numerous economic challenges
I will be teaming up with Becky Dorner, RD and delivering two tele-seminars
this fall. All you need is a phone and your handouts:
9/10/09, 1:00-2:30 ET, 2 CPEUs, Single participant: $39.95, multiple
participants: $89.95.
Positive Attitude: The Key to Success in Tough Economic Times - T56
These tough times can lead to "stinking thinking", frustration
and despair. However, it doesn't have to be that way. In this tele-seminar
you will discover fail-safe action strategies you can apply immediately
to build and maintain a positive attitude that will enable you to stay
healthy, achieve peak performance and build more positive relationships.
For details and to register go to: http://www.beckydorner.com/products/156
9/17/09, 1:00-2:30 ET, 2 CPEUs, Single participant: $39.95, multiple
participants: $89.95.
Personal Effectiveness: How to Achieve a Competitive Advantage During
Tough Times - T57
During tough times you can choose to get frustrated or get in the driver's
seat of your career by developing powerful skills that will enable you
to take advantage of opportunities that will enable you to gain a competitive
advantage.
For details and to register go to: http://www.beckydorner.com/products/157
Want to hear me live? Why not recommend me to your dietetic association
so that I can help make your next meeting a "howling success."
As a way of giving back, I speak to ADA groups at significantly reduced
rates. Plus I will make you a hero in front of all your colleagues!
5. HUMOR BREAK
I received a call from Susan, the program chair for a writers association,
who invited me to deliver the keynote address at their annual meeting.
After several specific questions about the meeting, including the number
and type of attendees and other particulars, I asked her what the theme
of the meeting was. Susan responded: "Writing: For the Sell of
It."
After quite a long silence I responded: "I don't know what I would
say to that audience."
Susan replied: "Come now Wolf, with all the books you have to your
name, you're just being modest. I'm sure you're extremely qualified
to speak on that subject."
To be sure I had heard correctly, I asked Susan to repeat the theme
of the meeting, upon which I broke out laughing and replied: "I
thought you said, 'Writing for the Celibate!'"
6. ABOUT THE EDITOR
Dr. Wolf J. Rinke, RD, CSP is the president of Wolf Rinke Associates--an
accredited provider of easy to use CPE home study programs for nutrition
professionals since 1990 available at www.easyCPEcredits.com. He is
also a highly effective management consultant and executive coach who
specializes in building peak performance organizations, teams and individuals,
and an author of numerous CPE home study courses, audio/video programs
as well as several best selling management, leadership and self-development
books including Make it a Winning Life--Success Strategies for Life,
Love and Business. In addition he is an internationally recognized keynote
speaker and seminar leader who delivers customized presentations that
combine story telling, humor and motivation with specific "how
to" action strategies that participants can apply immediately to
improve their personal and professional lives. Preview a demo at www.WolfRinke.com
or call 800-828-9653. If you have questions, or would like him to address
a specific issue or topic please e-mail him at WolfRinke@aol.com.
7. PRIVACY STATEMENT AND SUBSCRIPTION INFORMATION
We will not make your name or e-mail address available to anyone. Period!
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